Partner CRM Manager

Just Eat Takeaway.com; Durgerdam; On-site; EUR 70,000 - 95,000; Full time

Job summary

Just Eat Takeaway.com is seeking a CRM Lifecycle Manager in the Partner & Courier CRM team to own global lifecycle communications and drive customer and partner engagement. You will design, build, and optimize journey programs in Salesforce Marketing Cloud, collaborating with regional and central teams to deliver scalable, data-driven campaigns that deliver measurable results.

Ideal candidates bring hands-on SFMC experience, a strong understanding of lifecycle marketing, and a methodical QA

Qualifications

• Hands-on SFMC experience building, testing, and launching campaign automations.
• Understanding of lifecycle principles, multi-channel execution, and audience segmentation.
• Strong QA, testing, and execution details with a methodical approach.
• Comfort with performance reporting tools and campaign metrics to optimize journey performance.

Responsibilities

• Journey Building & Execution: Set up, test, and deploy key lifecycle journeys inside SFMC Journey Builder, continuously aiming high to deliver effective flows.
• Campaign Orchestration: Apply segmentation and multi-channel messaging via data extensions to reach targets.
• Performance Monitoring & Optimization: Review journey metrics, conduct A/B tests, and raise overall conversion rates.
• Stakeholder Coordination: Collaborate with regional and central teams to align content and execute timely rollouts.
• Process Improvement: Maintain QA standards and simplify execution workflows across the CRM team.

Skills

Lifecycle marketing

Stakeholder collaboration

Campaign optimization

QA discipline

Data analytics

Tools

Salesforce Marketing Cloud (SFMC)

Job description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Looking to take the next big step in your CRM career and own impactful lifecycle communications on a global scale? As our CRM Lifecycle Manager in the Partner & Courier CRM department, you will embody our core values to lead, deliver, and care as we empower, advise, and inspire our partners and couriers globally.

Taking a customer-centric approach, you will execute key lifecycle communications that educate, engage, and activate. Working directly in Salesforce Marketing Cloud (SFMC), you will turn lifecycle strategies into active journeys, leaning on strong teamwork to deliver excellence across teams.

These are some of the key components to the position:

• Journey Building & Execution: Set up, test, and deploy key lifecycle journeys inside SFMC Journey Builder, continuously aiming high to

• Campaign Orchestration: Apply precise segmentation and multi-channel messaging (Email, Push, In-App) via ready-to-use data extensions to reach targets effectively.

• Performance Monitoring & Optimization: Review journey metrics via tracking dashboards to run structured A/B tests and raise the bar on overall conversion rates.

• Stakeholder Coordination: Collaborate with regional and central operational teams to align content, ensure clear communication, and execute timely rollouts.

• Process Improvement: Maintain strict QA standards and partner with the broader CRM team to simplify execution workflows and lift each other up.

What will you bring to the team?

• Hands-on SFMC Experience: Practical experience building, testing, and launching campaign automations within Salesforce Marketing Cloud.

• Lifecycle & Partner Understanding: Good understanding of the lifecycle principles, multi-channel execution, and audience segmentation.

• Commitment to Excellence: A methodical approach to QA, campaign testing, and execution details, staying committed to achieving ambitious goals.

• Data & Analytics Aptitude: Comfort with performance reporting tools and campaign metrics to continuously optimize journey performance and aim higher.

• Effective Communication & Collaboration: Strong stakeholder communication skills with a proactive, responsible approach to managing timelines and dependencies.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

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