Operations Manager

Butternut Box; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Equity options

25 vacation days

Pension plan with ASR Doenpensioen

€500 annual learning & development

Hybrid working (2 days from home)

Job summary

Butternut Box in Amsterdam/Brussels is seeking an inspirational Operations Manager/Specialist to lead Benelux logistics. You will own relationships with 3PLs and last‑mile partners, scale the regional footprint, and drive a culture of care, quality and delight for dogs and their owners.

You will partner with Marketing, Sales and Customer Love to optimize availability, delivery quality and customer experience while building scalable processes for growth across the Benelux region.

Qualifications

• Fluent in Dutch and English; French is a plus.
• Proven experience in logistics and 3PL/last‑mile operations.
• Strong data‑driven approach to improving service levels.

Responsibilities

• Own operational performance in the Benelux; ensure best‑in‑class customer experience.
• Coordinate with Marketing and Sales on supply/demand alignment (S&OP).
• Partner with Customer Love to drive operations improvements from feedback.
• Set up and manage day‑to‑day ops with regional 3PL partners; receive, pick, pack, dispatch.
• Oversee last‑mile delivery performance and OTIF metrics.
• Forecast volumes for packing and courier collections; manage stock levels.

Skills

Logistics management

3PL management

Data analysis

Cross-functional collaboration

Dutch language

English language

Job description

We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That's why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you're joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.

We've come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won't stop until we're feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us.

A bit about the role

Location: Amsterdam, Netherlands or Brussels, Belgium.

We're thrilled to continue growing Butternut Box across the Benelux region. We're searching for an inspirational Operations Manager / Operations Specialist based in either Amsterdam or Brussels who will play a critical part in managing our regional third-party fulfilment operations while staying true to our core values of care, quality, and customer delight.

This role is about building, leading, and growing. You'll own the relationship with our 3rd party order fulfilment partners and our last-mile delivery providers across the region. This isn't just a job; it's an opportunity to reshape the pet industry in Western Europe and make tails wag nationwide. As our Operations Manager, you'll have the opportunity to scale our existing Benelux footprint, making a real difference for dogs and their owners.

In this role, you can expect to…

• Take responsibility for Butternut's operational performance in the Benelux market, ensuring we deliver a best-in-class experience to our customers.
• Work closely with Marketing and Sales teams to run S&OP sessions, ensuring perfect alignment between supply and demand numbers.
• Partner with the Customer Love team to drive operational improvements based directly on customer feedback.
• Set up and manage day-to-day operations with our regional third-party fulfilment partner(s), overseeing receiving finished goods, picking, packing, and dispatching customer orders.
• Oversee last-mile delivery performance management to ensure timely, accurate, and fresh deliveries to our customers' doors.
• Implement and optimise key KPIs, including On Time In Full (OTIF), packing accuracy, and delivery experience. We pride ourselves on operating at a world-class OTIF of 98.5%.
• Manage volume forecasts for box packing and courier collections, ensuring accurate stock levels at our fulfilment hubs.
• Coordinate logistics around inbound finished goods from the UK and Poland, including regional import and customs clearance.
• Collaborate with other European Operations Managers to share learnings and implement initiatives that improve service and efficiency across all markets.
• Support cross-functional launches of new products and operational initiatives within the Benelux market.
• Excited by growth: You love the opportunity to scale operations and in future will help build new markets for a fast-growing, mission-driven company.
• Deep background in logistics and 3PL management: Strong experience in a fast-paced operational environment, ideally with a deep understanding of third-party logistics (3PL) and fulfilment models.
• Relationship builder: Partnering with 3PLs to maintain high performance standards.
• Problem solver: A proactive problem solver who manages ambiguity well.
• Data-driven: Highly organised and able to interpret performance metrics to inform smart business decisions.
• Language Requirements Professional fluency in both Dutch and English. Nice-to-have: Fluency in French is a huge advantage to help serve our Belgian customers in the best way.

What's In It For You?

• Equity options (your success = our success)
• 25 vacation days + 1 extra day per year of service
• 5 extra 'paws' days per year for personal growth or wellbeing
• €500 annual learning & development budget
• Pension plan with ASR Doenpensioen (3.5% employer contribution / 3.5% employee contribution)
• Full travel reimbursement (NS Business Card or km allowance up to €350/month)
• Hybrid working – 2 days from home (Mon & Fri)
• Remote-First periods in August & December
• Weekly free lunches in our Amsterdam office
• Dogs welcome at the office (expect regular cuddles!)
• Lease a Bike scheme
• ClassPass discounted membership with employer contribution
• Paid sabbaticals after 5 years of service
• Volunteering time at dog shelters during working hours

We believe in a seat at the table for everyone.

Butternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We're not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.