Operations Lead (Legal Account Restriction)

bunq; Amsterdam; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work setup after 3 months

Digital Nomad program

Annual learning budget of €1500

24 days of paid leave

Urban Sports Club discount

Job summary

A leading banking company in Amsterdam is looking for an Operations Lead for Legal Account Restrictions. In this role, you will protect users by applying legal restrictions efficiently, leading a high-performing team to ensure compliance while using innovative AI solutions. This position offers a hybrid work model, career development programs, and various employee benefits.

Qualifications

• Experience in leading high-performing teams in fast-paced environments.
• Expert knowledge of legal account restrictions and applying legal frameworks.

Responsibilities

• Ensure fast and accurate legal account restrictions by applying regulatory requirements.
• Lead and coach a high-performing team with empathy and speed.

Skills

Operational leadership

Regulatory mastery

Execution-focused

Compliance meets care

Automation mindset

Job description

Overview

Operations Lead (Legal Account Restriction) — bunq, Amsterdam, North Holland, Netherlands

What you’ll do

As Legal Account Restrictions Lead, your mission is to protect both bunq and our users by applying legal restrictions the right way—fast, fair, and crystal clear. You’ll lead the team that ensures users are informed, secure, and never left in the dark.

Why this matters

At bunq, our mission is to Make Life Easy — for our users, our teams, and the world around us. The Legal Account Restrictions team follows legal orders with precision while keeping users informed and empowered. You’ll ensure we follow the law to the letter—without creating friction for our users. You’ll lead with care, build efficient systems, and drive impact with smart automation.

Key responsibilities

• Ensure fast and accurate legal account restrictions by applying regulatory requirements with precision.
• Lead and coach a high-performing team, ensuring ownership, speed, and empathy in every case.
• Use AI to scale operations, improve accuracy, and reduce manual work without compromising compliance.
• Design clear, user-first processes that meet legal obligations while keeping Eva informed every step of the way.
• Maintain compliance excellence, keeping all documentation and trainings up to date.

What you’ll work on right away

• Legal Account Restrictions Handling — Automate detection and application of restrictions, and notify users with meaningful updates via our AI agent.
• Escalation Management — Investigate escalated cases, decide the right course of action, and communicate it clearly and empathetically.
• Audit Trail & Communication — Keep clear logs, follow up with authorities, and auto-unblock when legally allowed.
• Quality Control & Coaching — Sample resolved cases weekly, share top learnings, and lead biweekly micro-trainings.
• Process Optimization — Identify gaps, improve internal tools and documentation, and manage team capacity to ensure timely and high-quality case handling.

Requirements

• Strong operational leadership — You’ve built and led high-performing teams in fast-paced environments.
• Regulatory mastery with business acumen — Expert knowledge of legal account restrictions such as bankruptcy, garnishments, and guardianship, applying legal frameworks in a clear, user-friendly way.
• Execution-focused — You break down big goals into clear systems and processes.
• Compliance meets care — You apply the law precisely and treat users with empathy.
• Automation-first mindset — You use AI to scale, speed up, and improve outcomes.
• Zero tolerance for confusion — You make complex things simple and clear for users and your team.

What’s in it for you

• Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
• Digital Nomad program: 1 week/quarter after 1 year, 3 weeks/quarter after 2 years.
• Carousel program: work from other bunq offices based on performance and tenure.
• Accelerate your career growth with bunq Academy and €1500 annual learning budget.
• 24 days of paid leave after onboarding plus 3 days of study leave for personal development.
• Urban Sports Club discount; travel expense contributions; MacBook; fresh lunches; pension plan option; phone/internet allowances; Friday drinks and bunq celebrations.

Additional

Seniority level: Not Applicable

Employment type: Full-time

Job function: Finance

Industry: Banking