Operations Assistant

UN Atlas; Netherlands; Remote; EUR 45,000 - 60,000; Full time

Job summary

IOM Netherlands is seeking an Operations Assistant to support AVRR activities, coordinating with government bodies, partners and UN agencies to ensure safe, dignified returns for migrants, including those in administrative detention.

The role emphasizes data management, budget coordination, reporting, and liaison tasks, requiring strong organization, communication, and multicultural teamwork.

Responsibilities

• Assist in implementation and monitoring of AVRR project activities.
• Prepare status reports, identify delivery shortfalls, and propose solutions.
• Coordinate administrative actions with internal units and external parties.
• Draft correspondence, reports, and documentation; respond to information requests.
• Organize meetings and participate in relevant conferences.
• Support coordination with local authorities and partners; monitor implementing partners.

Job description

Location Netherlands (the Kingdom of The)

Work arrangement On-site / Duty station

Organizational Context

IOM, established in 1951, is the leading UN agency for migration, promoting humane and orderly migration globally. In the Netherlands, IOM has been a key implementer of Assisted Voluntary Return and Reintegration (AVRR) since 1992, offering comprehensive support from pre-departure to post-arrival. This role supports AVRR activities, focusing on migrants in administrative detention, and operates under the supervision of the Team Manager (AVRR) and Senior Operations Assistant (AVRR).

Job Purpose

The Operations Assistant plays a crucial role in supporting the implementation of Assisted Voluntary Return and Reintegration (AVRR) activities within IOM in the Netherlands. This involves providing accurate information to migrants, coordinating effectively with various stakeholders including governmental bodies, partners, and other UN agencies, and ensuring the smooth operational execution of return processes. A significant focus of this role is assisting migrants who are in administrative detention, ensuring their voluntary return is safe and dignified. The position contributes to IOM's mandate of promoting humane and orderly migration and supporting vulnerable populations throughout their migration journey.

Responsibilities

The Operations Assistant is responsible for assisting in the implementation and monitoring of project activities, including retrieving, compiling, and analyzing data. This role involves managing project budgets, verifying fund availability, and obtaining necessary approvals. The incumbent will act as a focal point for administrative coordination, liaising with internal units and external parties to process administrative actions and follow up. Responsibilities include drafting status reports, identifying delivery shortfalls, and proposing solutions. The role also entails preparing correspondence, reports, and documentation, responding to information requests, organizing meetings, and participating in relevant conferences. Furthermore, the assistant will coordinate implementation activities with local authorities and partners, monitor implementing partners' work, and provide guidance to junior staff as needed.

Work Experience

Required experience includes liaising with governmental authorities, national/international institutions, UN agencies, and NGOs. Experience working with vulnerable groups such as migrants, refugees, and victims of trafficking is essential. Prior experience in a multicultural setting with international humanitarian organizations or government institutions is considered an advantage.

Skills

Key skills include strong interpersonal and communication abilities, discretion in handling sensitive information, excellent organizational and time-management skills, and attention to detail. The ability to work effectively in multicultural environments, problem-solving capabilities, and the capacity to work both independently and collaboratively are important. Basic analytical skills for reporting and proficiency in standard office software are also required. A valid driving license is necessary.

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