Onsite IT Support Engineer

TNF Netherlands; Amsterdam; On-site; EUR 35.000 - 55.000; Full time

Job summary

Join a dynamic IT support team as an Onsite IT Support Engineer, where you'll be the key expert in providing exceptional technical assistance directly to clients. This role involves troubleshooting hardware and software issues, ensuring smooth IT operations, and contributing to asset management. You'll work with cutting-edge technology in a collaborative environment that fosters professional growth. If you're passionate about delivering top-notch service and thrive in a customer-centric atmosphere, this opportunity is perfect for you!

Benefits

Competitive salary

Benefits package

Opportunity for professional growth

Collaborative work environment

Access to cutting-edge technology

Qualifications

• Proven experience in onsite support and troubleshooting hardware/software.
• Strong familiarity with Windows and Mac OS environments.

Responsibilities

• Diagnose and resolve hardware, software, and OS problems.
• Install and configure new software and manage user accounts.

Skills

Onsite IT Support

Windows OS

Mac OS

MS Office 365

Active Directory

SCCM

Customer Service

Dutch Communication

English Communication

Tools

MS Intune

Ticketing Systems

Job description

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Dive into the dynamic world of IT support with this exciting opportunity! As an Onsite IT Support Engineer, you'll be the go-to expert, providing top-notch technical assistance to our clients directly at their locations. You'll troubleshoot hardware and software glitches, resolve issues, and ensure their IT infrastructure runs smoothly.

Responsibilities:

• Diagnose, troubleshoot, and resolve hardware, software, and operating system problems.
• Work independently and as part of a team to tackle technical challenges.
• Install, upgrade, support, and troubleshoot end-user workspace hardware, including desktops, laptops, printers, mobile devices, and video conferencing equipment.
• Analyze errors, maintain hardware, install/remove workstations, install and configure new software (IMACD), and manage user accounts through Active Directory.
• Implement software and operating systems using SCCM or other deployment technologies.
• Thoroughly document your approach and problem resolutions within a ticketing system.
• Contribute to efficient asset management practices.

Skills:

• Proven experience in onsite support and utilizing ticketing systems.
• Strong familiarity with Windows OS, Mac OS, and various software applications.
• Expertise in Managed Print Service (MPS) and mobile phone configuration (Apple and Android) using tools like MS Intune.
• Proficiency in MS Office 365 suite.
• Excellent communication skills in both Dutch and English.
• Customer-centric approach with a passion for delivering exceptional service.
• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technology.
• Collaborative and supportive work environment.
• Potential for professional growth and development.