Night Auditor (Ambulant)

Riggs D.C; Amsterdam; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Experience Stay at Pulitzer Amsterdam

Lore Group employee benefits

Pension scheme

Travel allowance

Bike lease

Restaurant discounts

Job summary

Pulitzer Amsterdam is seeking a Night Auditor to join our Front Office team. You will be the first point of contact for arriving and departing guests during the night, manage Front Office operations, and handle the nightly financial closure in the PMS.

The role requires English fluency, 1–2 years in hotel night shifts or Front Office, ability to stand long shifts, and familiarity with Opera PMS is a plus. We offer extensive Lore Group benefits and a chance to grow within a global hospitality

Qualifications

• Willingness to work night shifts (22:45 – 07:00), including weekdays, weekends, and public holidays.
• At least 1–2 years of relevant experience in night shifts and/or Front Office roles within a hotel environment.
• Physically capable of standing for an entire shift and lifting equipment such as suitcases or vacuum cleaners when required.
• Experience working with a Front Office PMS system; experience with Opera PMS is preferred.
• A calm, responsible, and detail-oriented approach with strong problem‑solving skills.
• Fluency in English is required; Dutch language skills are preferred.

Responsibilities

• Act as the first point of contact for arriving and departing guests during the night, assisting with questions and requests related to their stay.
• Manage all Front Office operations throughout the night shift, ensuring a professional and seamless guest experience.
• Complete the financial closure of the day in the PMS system, carefully reviewing all transactions and administrative procedures from the previous day.
• Handle guest complaints, operational issues, and emergency situations during the night, following established SOPs and procedures.
• Serve as the main point of coordination between departments during night hours, ensuring clear communication and effective problem-solving.
• Support other departments when business levels require, contributing to the overall smooth operation of the hotel.

Skills

Night shift experience

Front Office experience

English proficiency

Tools

Opera PMS

Job description

At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer’s Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can’t help but share. The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

We are looking for a Night Auditor to join our Front Office team at Pulitzer Amsterdam.

Your Role in Our Story:

• Act as the first point of contact for arriving and departing guests during the night, assisting with questions and requests related to their stay.
• Manage all Front Office operations throughout the night shift, ensuring a professional and seamless guest experience.
• Complete the financial closure of the day in the PMS system, carefully reviewing all transactions and administrative procedures from the previous day.
• Handle guest complaints, operational issues, and emergency situations during the night, following established SOPs and procedures.
• Serve as the main point of coordination between departments during night hours, ensuring clear communication and effective problem-solving.
• Support other departments when business levels require, contributing to the overall smooth operation of the hotel.

What We’re Looking For:

• Willingness to work night shifts (22:45 – 07:00), including weekdays, weekends, and public holidays.
• At least 1–2 years of relevant experience in night shifts and/or Front Office roles within a hotel environment.
• Physically capable of standing for an entire shift and lifting equipment such as suitcases or vacuum cleaners when required.
• Experience working with a Front Office PMS system; experience with Opera PMS is preferred.
• A calm, responsible, and detail-oriented approach with strong problem‑solving skills.
• Fluency in English is required; Dutch language skills are preferred.

What’s in it for you?

• Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• A yearly benefit budget of EUR180 that you can spend trough the benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Possibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances
• Location: Amsterdam

Our properties are widely celebrated for their thoughtful design, interesting use of space, engaging restaurants, award-winning bars and the passion of our people. We are passionate about our people and are committed to training, developing, mentoring, and coaching a world‑class team to deliver memorable experiences for our guests. As a small, independent group, we are able to offer a personalised career progression on a global stage, with many of our team members having been able to move to our European and American properties, and vice versa, expanding their roles, careers and experiences. We prefer to promote and transfer within our group whenever possible, backed up by tailored training using internal and external resources. We firmly believe our future leaders are alongside us.

Click here to discover stories below from Lore Group team members across Amsterdam, London, Washington DC and our group office in London.