Mortgage Specialist

TNF Netherlands; Leiden; Hybrid; EUR 40.000 - 60.000; Full time

Job summary

An innovative financial institution is seeking a motivated Mortgage Advisor Central to assist customers in achieving their housing dreams. In this hybrid role, you will connect with clients remotely, providing personalized mortgage advice and ensuring a seamless experience throughout the mortgage process. With a focus on sustainability and customer satisfaction, you will play a key role in helping clients navigate their financial journeys. This position offers a balanced work-life environment, competitive salary, and opportunities for personal growth within a dynamic team. If you are passionate about helping others and thrive in a fast-paced advisory role, this is the perfect opportunity for you.

Benefits

13th Month Salary

8% Holiday Allowance

Pension Savings Contribution

Flexible Working Hours

Personal Growth Opportunities

Informal Working Atmosphere

Qualifications

• Completed HBO or WO education is essential.
• Possession of WFT Basis & Hypothecair Krediet is required.

Responsibilities

• Provide mortgage advice to customers via video calls.
• Guide customers through the entire mortgage process.

Skills

Advisory Skills

Customer Relationship Management

Flexibility

Empathy

Commercial Experience

Education

HBO or WO Education

WFT Basis & Hypothecair Krediet

WFT Vermogen

Job description

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Wat is jouw profiel?

Interesse?

Over ING

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Buying a house and taking out a mortgage are perhaps the most important financial decisions in your life. At ING, we want to help you make sustainable choices and stay financially healthy, in line with our purpose: "Empowering people to stay a step ahead in life and in business."

What will you do as a Mortgage Advisor Central?

As a Mortgage Advisor Central, you help customers remotely to realize their housing dreams. It is a hybrid job where you work two days a week from one of our inspiring central locations in Amsterdam, The Hague, Eindhoven, Utrecht, or Zwolle.

Together with your colleagues, you work intensively to realize the housing dreams of our customers. We strive to help as many homebuyers as possible move forward sustainably, combining digital convenience with personal attention. This is what we passionately work on every day.

What does your work look like?

• You have appointments with (potential) customers that are scheduled in your agenda.
• At the agreed time, you provide advice via a video call.
• You know how to create a personal connection remotely and win customers with your enthusiasm.
• You speak to different customers daily in various stages of their customer journey, which requires flexibility, empathy, and good agenda planning.
• You help starters, movers, switchers, and customers who want to increase their mortgage for sustainability or renovation.
• With additional skills such as advising expats, entrepreneurs, and new construction projects, you can further develop yourself.
• You work one evening a week and one Saturday a month, compensating your hours at your discretion.

Every conversation is an opportunity

• You see every conversation as an opportunity to help customers with your knowledge and expertise.
• You work efficiently and with high speed to win as many customers as possible and achieve financial ambitions.
• You also help customers further when financing is not suitable for their financial health.
• You make housing wishes come true
• You are responsible for the entire mortgage process, from orientation meeting You provide customers with the insights they need to successfully buy a house.
• You proactively offer help and tips, and relieve your customers.
• You work with the customer on the advisory process and ensure the best possible advice, including sustainability plans and risk coverage.
• You carefully document everything in a Personal Mortgage Advice.

What is your profile?

• Completed HBO or WO education.
• In possession of WFT Basis & Hypothecair Krediet, preferably also WFT Vermogen.
• Recognized Financial Advisor is a plus.
• Good command of Dutch and English.
• Several years of commercial work experience in an advisory environment.
• You can make a personal connection via a video call.
• You want to get the best out of yourself every day and are open to new things.
• You enjoy really helping customers so that they become your ambassadors.

Terms of employment & benefits

We ensure that you can find a good balance between your career and private life. The benefits of working at ING include:

• A salary tailored to your qualities and experience (€3,678 to €6,029).
• 13th month and 8% holiday allowance.
• Individual pension savings contribution (BIS), 3.5% of your gross annual salary.
• A progressive CAO with unique employment conditions such as partner leave and diversity days.
• Personal growth and challenging work with endless development opportunities.
• Flexible working, you determine your own agenda within certain frameworks.
• An informal working atmosphere with innovative colleagues.
• Take a look here: Benefits in the Netherlands

Interested?

Are you enthusiastic? Click on apply and let us know why you are suitable for this position. Also, send your current CV and a link to your LinkedIn profile. After your application, you will receive a quick response, possibly with an invitation for an interview at a time that suits you.

Would you like more information or have questions beforehand? Then contact our recruiter via [emailprotected] .

About ING

With more than 60,000 employees and activities in approximately 40 countries, ING offers opportunities for anyone who takes the initiative to help people move forward in life. Do you always put the customer first? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to use your talents than at ING.