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KPN is transforming into a fully data-driven telecommunications provider. The AI4CM team develops scalable, robust, and ethical data- and AI-driven solutions for operational and commercial applications, including call-center routing, personalized marketing, call-volume forecasting, and knowledge access through RAG.
The role involves building and improving AI capabilities, coaching colleagues, and delivering production-ready ML solutions in a DevOps environment.
KPN is transforming into a fully data-driven telecommunications provider. Its AI4CM team develops scalable, robust, and ethical data- and AI-driven solutions for operational and commercial applications, including call-center routing, personalized marketing, call-volume forecasting, and knowledge access through RAG.