Mid-Level / Senior Application Analyst, Customer Apps

Scholt Energy; Eindhoven; Hybrid; EUR 58,000 - 74,000; Full time

Benefits offered by this job

Hybrid work

Home office allowance

Benefits package

Career growth

Job summary

Scholt Energy is seeking a Customer Apps Analyst to contribute to digital customer solutions and enhance our digital brand image. You’ll ensure our customer apps are usable, reliable, and continuously improved, with a focus on the customer portal.

You’ll collaborate with Sales, Operations, Product Management, and Development to translate business needs into functional requirements, oversee testing, support releases, and implement changes across the organization to deliver an optimal digital

Qualifications

• Completed bachelor’s degree in Business Administration, Computer Science, or related field.
• At least 3 years of relevant experience in application management, functional management, or business analysis.
• Experience with system changes and translating business needs into solutions.
• Knowledge of IT Service Management processes, preferably ITIL.
• Excellent command of Dutch and good command of English.

Responsibilities

• Translate business needs into clear functional requirements.
• Oversee testing processes and support releases.
• Ensure changes are implemented smoothly across the organization.
• Collaborate with Sales, Operations, Product Management, and Development.

Skills

Analytical thinking

Communication skills

Dutch language

English language

ITIL knowledge

Education

Bachelor's degree in Business Administration / Computer Science / related field

Job description

Do you want to contribute to digital customer solutions that make a real impact? As a Customer Apps Analyst, you’ll play a key role inthe ongoing development of our digital customer channels—and thus our digital brand image

Everything our customers see online comes together in our customer apps: from viewing contracts to gaining insight into energy consumption and using our digital services. The customer portal plays a central role in this. You’ll ensure that these applications work properly, are user-friendly, and are continuously improved.

You’ll be the first point of contact for incidents, user questions, and change requests. With your analytical mindset, you’ll quickly get to the root of a problem and translate it into sustainable, practical solutions. In doing so, you’ll work closely with colleagues from teams such as Sales, Operations, Product Management, and Development to implement improvements that contribute to an optimal digital customer experience.

Within the Customer Apps team, we go beyond traditional application management. We take a product-focused approach, guided by ownership, customer value, and continuous improvement. You’ll translate business needs into clear functional requirements, oversee testing processes, support releases, and ensure that changes are successfully implemented throughout the organization.

Your work directly influences how customers experience Scholt Energy digitally. You’ll help design smarter processes, further optimize systems, and actively contribute to the future of our digital customer platform.

You are an analytical and communicative professional with a bachelor’s degree, for example in Business Administration, Computer Science, or a related field. You have experience with application management, functional analysis, or business analysis, and you thrive in an environment where collaboration, ownership, and continuous improvement are central. You effortlessly translate complex issues into concrete solutions, while seamlessly bridging the gap between business and IT.

• A completed bachelor’s degree, for example in Business Administration, Computer Science, or a related field
• At least 3 years of relevant experience in application management, functional management, or business analysis
• Experience with system changes and translating business needs into solutions
• Knowledge of or experiencewith IT Service Management processes, preferably ITIL
• Experience with requirements analysis and testing is a plus
• Excellent command of the Dutch language and good command of the English language

Wat wij bieden

Lees hoe wij onze waarde als werkgever bewaken en jou de tools bieden om je werk op de best mogelijke manier te doen.

Onze voorwaarden

You’ll be joining an ambitious and goal-oriented organization focused on providing climate-neutral energy to businesses, where a personal yet professional culture and a strong team spirit are central. The company supports your growth, values initiative, and offers flexibility, attractive benefits, and plenty of opportunities for personal development while you enjoy a positive and engaging work environment.

• Clear mission and culture: focused on the energy transition, with an open, professional environment and high employee satisfaction
• Strong emphasis on job satisfaction: weekly get-togethers, sports events, team activities, and international company outings
• Growth and development opportunities: take charge of your career path with full support for training and internal mobility
• Attractive terms : a solid benefits package, flexible working hours, a hybrid work structure, and a €250 home office allowance

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