Microsoft D365 Business Central Support Specialist

Nigel Frank International; Utrecht; Hybrid; EUR 54,840 - 65,687; Full time

Benefits offered by this job

Comprehensive benefits

Opportunity for professional growth

Collaborative culture

Job summary

An international Microsoft Gold Partner is seeking a Microsoft D365 Business Central Support Specialist in Utrecht, Netherlands. In this hybrid role, you will be part of a service team addressing complex client inquiries and enhancing service processes. Candidates should have 2–4 years of experience in support or ERP roles and possess strong analytical and communication skills. The position offers a starting salary of up to €5,400 gross per month along with comprehensive benefits and growth opportunities.

Qualifications

• 2–4 years of experience in a support or ERP-related role.
• Experience with ERP software is advantageous.
• Eager to learn and a team player.

Responsibilities

• Support SLA agreements and monitor service tasks.
• Handle escalations from 1st-line support.
• Test software updates before release.

Skills

Strong analytical skills

Communication skills

Process-driven mindset

Experience with ERP software

Education

MBO+ / HBO in IT, business, or related field

Tools

Microsoft Dynamics 365 Business Central

Job description

Microsoft D365 Business Central Support Specialist

📍 Hybrid – Utrecht, The Netherlands

💰 Up to €5,400 gross per month + employee benefits

Are you someone who thrives on solving complex issues, improving processes, and supporting both colleagues and customers? Do you enjoy playing a pivotal role in keeping systems running smoothly within a collaborative, technology-driven environment? If so, this could be your next career move.

We are partnering with an international Microsoft Gold Partner to recruit a D365 Business Central Support Specialist to join their growing service & support team. This is your chance to work in a dynamic, hybrid environment where you’ll directly impact customer satisfaction and continuous service improvement.

Role

As a Support Specialist, you’ll be a key member of the service team, bridging the gap between first-line support and complex client inquiries. You’ll work closely with consultants, developers, and service managers to ensure service levels are consistently met and exceeded.

Responsibilities

• Supporting SLA agreements, monitoring service tasks, and ensuring accurate documentation.
• Handling escalations from 1st-line support and resolving 2nd-line tickets.
• Analyzing incidents and contributing to long-term solutions.
• Testing software updates and changes before release.
• Maintaining clear and up-to-date work instructions, procedures, and technical documentation.
• Reporting on SLA performance and contributing to process improvements.

Profile

• MBO+ / HBO education level in IT, business, or related field.
• 2–4 years’ experience in a support, functional management, or ERP-related role.
• Experience with ERP software; knowledge of Microsoft Dynamics 365 Business Central is a strong advantage.
• Process-driven with strong analytical and communication skills.
• Eager to learn, solution-focused, and a team player.

Benefits

• A hybrid role with flexibility to balance office and remote working.
• Starting salary up to €5,400 gross p/m plus comprehensive benefits.
• Work with an international Microsoft Gold Partner at the forefront of ERP solutions.
• Clear opportunities for professional growth, including progression into consulting or project management.
• A supportive and collaborative culture where your contributions make a visible impact.

👉 Ready to take the next step? Apply today to join a forward-thinking Microsoft Gold Partner and shape the future of ERP support!