Customer Service Specialist

Xeltis; Eindhoven; On-site; EUR 42,000 - 65,000; Full time

Job summary

Xeltis is seeking a Customer Service Specialist in the Netherlands to support the commercial launch of vascular implants. You will own daily customer relationships, answer questions on products, orders, pricing, and delivery, and ensure accurate, timely service within a regulated medtech environment.

You will run end-to-end orders in ERP, coordinate shipments, handle complaints, returns and credits, and work closely with Sales, Quality, Regulatory, Supply Chain and Finance to keep things moving

Qualifications

• 2–5 years in customer service, order management or customer operations.
• Fluent English; additional European languages are a plus.
• Experience with ERP systems and handling export paperwork.

Responsibilities

• Own customer relationships and provide timely answers on products, orders, pricing, availability and delivery.
• Process orders end-to-end in ERP: entry, fulfilment, invoicing, revenue booking, and documentation.
• Coordinate shipments and backorders with logistics and Supply Chain; prepare export paperwork for international deliveries.
• Handle product complaints as front-line intake and escalate to Quality with defined timelines.
• Manage returns, replacements and credits from first contact to closure.
• Collaborate with Sales, Quality, Regulatory, Supply Chain and Finance.

Skills

Customer service

English fluency

Attention to detail

Time management

German language

Spanish language

Dutch language

Experience with medical devices

Tools

ERP system

Job description

Join Xeltis, a medtech company pioneering restorative cardiovascular therapy. Using Nobel Prize-winning science, we develop vascular implants that enable the body to create its own living, long-lasting tissue and transform the lives of hemodialysis and cardiovascular patients.

We're now moving from clinical milestones into commercial launch, and that's where you come in. As our Customer Service Specialist, you're the operational heart of that launch and one of the people who keeps patients safe.

What you'll do

• Own customer relationships day to day and give professional, timely answers on products, orders, pricing, availability and delivery.
• Run orders end to end in our ERP: entry, fulfilment, invoicing, revenue booking and clean documentation.
• Coordinate shipments, urgent requests and backorders with logistics, warehouse and Supply Chain, and prepare export paperwork for international deliveries.
• Act as the front-line intake for product complaints: capture them, elevate them to Quality within defined timelines, and seek the follow-up. In a medical device company, this is real patient-safety work.
• Handle returns, replacements and credits from first contact to closure.
• Work shoulder to shoulder with Sales, Quality, Regulatory, Supply Chain and Finance.

What you bring

• 2 to 5 years in customer service, order management or customer operations.
• Fluency in an ERP system.
• Sharp attention to detail: you catch the error on line 12 before it ships.
• Calm under pressure, with the ownership to keep three urgent things moving without dropping the fourth.
• Fluent English. Other European languages (German, Spanish, Dutch) are a real plus.
• Bonus: experience in medical devices, pharma or another regulated industry, or familiarity with ISO 13485 or EU MDR.

Why you'll love it here

• Cutting-edge purpose: work on devices built on Nobel Prize-winning science that genuinely change patients' lives.
• Room to grow: a broad, high-ownership role in a company scaling its commercial organisation, with clear paths to develop.
• An international team: around 65 people and 23+ nationalities, informal, collaborative, low on bureaucracy.
• Real culture: we live our values (Innovate, Listen, Act, Grow, and Work with joy), and yes, that includes properly good team events.

Ready?

Questions first? Reach out to Felix Bindels (HR Business Partner) via [e-mail]. We hire on capability and character, and we welcome applicants from every background.