Manager of Product & Solutions (Digital Payments & Consumer Products)

Mastercard; Amsterdam; On-site; EUR 110,000 - 140,000; Full time

Job summary

Mastercard in Amsterdam is seeking a Manager, Product & Solutions for Digital Payments & Consumer Products to accelerate the adoption of Mastercard’s digital payment solutions for financial institutions in the Netherlands and Iceland.

You will lead discovery, shape solutions, and coordinate with sales, product, and technology teams to move opportunities from design through deployment. Strong knowledge of Click to Pay, tokenization, and digital wallets is essential for success.

Qualifications

• 5+ years of experience in product enablement, solution architecture, or related roles.
• Strong experience with digital payments ecosystems.
• Excellent verbal and written communication skills.
• Ability to translate business needs into product requirements.
• Willingness to travel to support customers and internal collaboration.

Responsibilities

• Drive digital payment adoption across markets.
• Lead customer solution discovery and design.
• Coordinate with sales, product, technology and delivery teams to deploy solutions.
• Support Click to Pay enablement and tokenization initiatives.
• Bridge business and technology to deliver clear customer value.

Skills

Digital payments

Solution enablement

Product management

Cross-functional collaboration

Client engagement

English

Dutch

Job description

• The Customer Solutions Center is Mastercard’s local product and solutions function, bringing together Mastercard’s products, services, and expertise to address customer and market needs
• The team partners closely with account management, sales, regional product teams, technology, and delivery teams to translate Mastercard’s capabilities into customer-relevant solutions and accelerate their successful deployment in the market
• To further accelerate our digital agenda, we are expanding the Customer Solutions Center with a Manager, Product & Solutions – Digital Payments & Consumer Products, based in Amsterdam and responsible for the Netherlands and Iceland
• As Manager, Product & Solutions – Digital Payments & Consumer Products, you will be a go-to product expert for financial institutions in the Netherlands and Iceland, with a particular focus on accelerating the adoption and deployment of Mastercard’s digital payment solutions
• A key focus of the role will be helping issuing institutions design and implement the next generation of digital payment experiences, including Click to Pay, tokenization, authentication, payment passkeys, digital wallets, and related digital capabilities
• Alongside Digital Payments, you will support Mastercard’s broader Consumer Products portfolio, helping customers develop compelling consumer payment propositions and ensuring that Mastercard’s digital capabilities are embedded into the overall customer experience
• You will work closely with sales, account management, product, and delivery teams to move opportunities from customer discovery and solution design through implementation and market deployment
• A strong focus on digital payments, consumer experience, product enablement, and execution will be central to the role
• As the customer-facing product and solutions expert for Digital Payments and Consumer Products in the Netherlands and Iceland, you will:
• Drive digital payment adoption. Accelerate the deployment and adoption of Mastercard digital solutions, including Click to Pay, tokenization, digital wallets, agentic commerce and related capabilities
• Lead customer solution discovery. Work with financial institutions to understand their business objectives, consumer needs, technology environment, and digital payment strategy
• Shape digital payment solutions. Help customers define their approach, customer journeys, requirements, and implementation plans for Mastercard digital solutions
• Support Click to Pay enablement. Help issuers assess their Click to Pay strategy, consumer journeys, dependencies, and implementation readiness
• Accelerate tokenization and authentication. Support customers in understanding and deploying Mastercard’s tokenization and authentication capabilities as foundational components of secure and seamless digital payments
• Support emerging digital payment capabilities. Build expertise in new Mastercard digital technologies and help customers understand how these capabilities can improve security, convenience, and the overall payment experience
• Support Consumer Products. Work with customers and Mastercard product teams to develop relevant consumer payment propositions, ensuring that digital capabilities and consumer product strategies are brought together into a coherent customer experience
• Bridge business and technology. Communicate effectively with business leaders, product managers, technology teams, operations teams, and customer-experience specialists, translating complex product and technology topics into clear business and customer implications
• Provide pre- and post-sale expertise. Support account managers and sales teams in customer meetings, solution presentations, strategic opportunities, and requests for proposal, and continue to provide product expertise through implementation
• Coordinate implementation. Partner with delivery, product, technology, and customer teams to define milestones, identify dependencies, manage risks, and maintain momentum from solution design through deployment
• Resolve enablement barriers. Identify recurring product, technology, operational, or customer-experience challenges and coordinate with the appropriate Mastercard teams to support their resolution
• Connect local customers with European product teams. Maintain close relationships with Digital Payments, Consumer Products, Product Enablement, and technology teams across Europe to remain current on product capabilities, roadmaps, implementation requirements, and best practices
• Support commercialization and adoption. Translate Mastercard capabilities into clear customer value propositions and help develop the enablement approach required to move solutions from opportunity to implementation and adoption
• Build internal capability. Share product knowledge, implementation experience, customer insights, and best practices with account teams and the broader Customer Solutions Center

Experience coordinating cross-functional initiatives involving sales, account management, product, technology, delivery, and customer teamsA proactive, collaborative, and solution-oriented working style with the ability to operate effectively in an international and matrixed organizationExcellent verbal and written communication skills, with the ability to explain complex product and technology topics clearly to both technical and nontechnical audiencesStrong experience working directly with customers to understand requirements, facilitate workshops, design solutions, and support implementationStrong planning and organizational skills, attention to detail, and the ability to manage multiple priorities and dependenciesFluency in written and spoken English and DutchExperience with digital payments, tokenization, digital wallets, e-commerce payments, or related technologiesGood understanding of the payments ecosystem and the role of issuers, processors, payment networks, digital wallets, merchants, payment service providers, and technology partners5+ years of relevant professional experience in product enablement, solution architecture, product management, technical consulting, product commercialization, or a comparable customer-facing roleStrong understanding of digital customer journeys and user experience, particularly within banking, payments, or commerceWillingness to travel to support customers and internal collaboration, particularly within the Netherlands, Iceland, and EuropeAbility to translate business and consumer needs into practical product, technology, and customer-experience requirementsFamiliarity with the regulatory, privacy, security, and operational considerations associated with deploying digital payment solutionsExperience developing or enabling consumer debit, credit, or premium payment propositionsKnowledge of digital payment capabilities such as Click to Pay, network tokenization, digital wallets, EMV 3-D Secure, authentication, or payment passkeysExperience working within a bank, issuer, processor, payment network, fintech, digital wallet, or payment-technology provider