Manager Customer Connectivity

ASML; Veldhoven; On-site; EUR 110,000 - 160,000; Full time

Benefits offered by this job

None

Job summary

ASML seeks an experienced Delivery Manager to lead global connectivity services, connecting ASML with customers’ Fabs. You will manage end-to-end service delivery, from Remote Tool Operation to file transfers, and lead distributed teams and key suppliers across the globe.

You will shape service strategy, manage demand and budgets, and contribute as a MT member to the department’s strategic direction. Strong leadership and cross-functional collaboration are essential.

Qualifications

• At least a MSc degree in Computer Science, Informatics, or equivalent experience.
• At least 8 years experience with building/managing IT delivery teams.
• At least 5 years experience as a leader in a multi-team environment.
• At least 3 years experience with large IT suppliers and off-shoring.
• Experience in managing internationally distributed teams.

Responsibilities

• Provide end-to-end services enabling ASML to install, support and improve products at customer facilities.
• Manage demand including short-, mid-, and long-term roadmaps.
• Manage suppliers delivering the key platforms and support teams.
• Oversee service delivery and global deployment (time, budget, quality).
• Lead and develop the individuals in scope and build future capabilities.
• Participate as MT member with financial management and department support.

Skills

Leadership

Agile leadership

Communication

Strategic thinking

Problem solving

Relationship building

English proficiency

Dutch language (plus)

Education

MSc in Computer Science

MSc in Informatics (or equivalent)

Job description

Introduction to the job
We are looking for an experienced delivery manager that will be responsible for delivering global connectivity solutions, connecting ASML with our customer’s Fabs. In this context, connectivity means much more than the network layer. It also includes an industry specific layer of application services on top of the network. These services are used by our Development & Engineering, Customer Service and Manufacturing colleagues across the globe. This puts you at the heart of a strategically important domain, with direct impact on how ASML connects to and supports its customers worldwide.
Next to delivering the services, you will also be responsible for the teams and suppliers that deliver these services. You will be part of the department Management Team. This combination gives you significant responsibility and the opportunity to shape both today’s service delivery and the future direction of Customer Connectivity.

Do you think you’re the right candidate for this job? In that case we’re looking for you!

Role and responsibilities
You provide end-to-end services that enable ASML to install, support and improve our products at our customer’s facilities from our global offices. Good examples are Remote Tool Operation and Scheduled File Transfers. Next to a large running operation there are several big and strategically importantprojects running in this context.
You will be delivering critical services in a demanding global industry, making this a challenging and highly impactful role. It offers plenty of opportunity to develop yourself further, take ownership and help shape solutions that directly support ASML and its customers across the globe.

As a delivery manager, you are responsible for:

• Managing demand (incl. short-, mid- and long-term roadmaps)
• Managing suppliers that are providing the key platforms and suppliers that are providing the support teams.
• Managing service delivery and global deployment (incl. the triple constraints: time, budget, quality)
• Managing stakeholders (end-user management, internal IT departments that your services depend on, etc).

As a people manager, you are responsible for managing the individuals in your scope. You will have the opportunity to develop your people and teams while building the capabilities needed for the future.

As a MT member, you are responsible for:

• Financial management (within your scope: annual budget, actuals, etc.)
• Supporting and improving the department as a whole

As part of the Management Team, you will also have the opportunity to look beyond your own scope and contribute to the strategic direction and further development of the department.

Education and experience
Help us tackle the technical challenges we face, you’ll need experience working on high‑tech products and with complex processes. As Manager Customer Connectivity, you’ll need:

• At least a MSc degree in Computer Science, Informatics, or equivalent experience
• At least 8 years experience with building/ managing IT delivery teams
• At least 5 years experience as a leader in a multi-team environment
• At least 3 years experience with working with large IT suppliers & off-shoring
• Preferably a technical background or a strong interest in technology
• Experience in managing internationally distributed teams
• Experience in an equivalent environment (size, complexity, industry, domain) is a strong plus

Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. In this role, these challenges come with significant responsibility, visibility and the opportunity to make a tangible difference for ASML and its customers. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. This creates an environment where you can continue to grow as a leader while shaping an important global service domain. To thrive in this job, you’ll need the following skills:

• Highly-motivated, with a strong work ethic and able to work effectively under minimal supervision.
• Analytic mindset, able to quickly assess issues and their root causes.
• Strategic and creative thinking, solving today’s problems while keeping in mind a long-term plan.
• Agile leadership, good coaching, influencing and interpersonal skills.
• Strong communicator, good at listening. Has diplomatic skills.
• Ability to build strong, trusting relationships with customers, suppliers and internal stakeholders.
• Excellent English communication and presentation skills. Command of the Dutch language is a plus.

Other information

In this IT department we provide a very diverse set of services to both Development and Engineering and Customer Service. Services include managed operations for ASML products in the field, Customer Connectivity, software distribution, custom development of tools for CS, development tooling and infrastructure (VM hosting, K8S hosting, VDIs, etc).

This broad technology landscape makes the role an excellent opportunity to work across organizational and technical boundaries, while taking ownership of a domain that directly enables ASML’s global customer operations.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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