Manager Customer Connectivity

asml; Veldhoven; On-site; EUR 120,000 - 160,000; Full time

Job summary

ASML is seeking an experienced Delivery Manager to lead end-to-end connectivity services for customers worldwide. You will manage cross-functional teams, suppliers, and strategic projects, ensuring on-time, within-budget, high-quality service delivery across global facilities.

You will lead a diverse, distributed organization, develop talent, and shape the future direction of the Customer Connectivity department in a high-impact role.

Qualifications

• MSc degree in Computer Science, Informatics, or equivalent experience
• At least 8 years experience with building/ managing IT delivery teams
• At least 5 years experience as a leader in a multi-team environment
• At least 3 years experience with working with large IT suppliers & off-shoring
• Preferably a technical background or a strong interest in technology
• Experience in managing internationally distributed teams
• Experience in an equivalent environment (size, complexity, industry, domain) is a strong plus

Responsibilities

• Provide end-to-end services to enable ASML to install, support and improve products at customer facilities
• Manage demand, roadmaps and budgets for delivery
• Manage suppliers providing key platforms and support teams
• Oversee service delivery and global deployment within scope of time, budget, quality
• Manage stakeholders including end-users and internal IT departments
• Lead and develop the individuals and teams within your scope
• Contribute to strategic direction and department development

Skills

Delivery management

People management

IT service delivery

Stakeholder management

Global teams

Budget management

Supplier management

Education

MSc in Computer Science / related field

Job description

Introduction to the job

We are looking for an experienced delivery manager that will be responsible for delivering global connectivity solutions, connecting ASML with our customer's Fabs. In this context, connectivity means much more than the network layer. It also includes an industry specific layer of application services on top of the network. These services are used by our Development & Engineering, Customer Service and Manufacturing colleagues across the globe. This puts you at the heart of a strategically important domain, with direct impact on how ASML connects to and supports its customers worldwide.

Next to delivering the services, you will also be responsible for the teams and suppliers that deliver these services. You will be part of the department Management Team. This combination gives you significant responsibility and the opportunity to shape both today's service delivery and the future direction of Customer Connectivity.

Do you think you're the right candidate for this job? In that case we're looking for you!

Role and responsibilities

You provide end-to-end services that enable ASML to install, support and improve our products at our customer's facilities from our global offices. Good examples are Remote Tool Operation and Scheduled File Transfers. Next to a large running operation there are several big and strategically important projects running in this context.

You will be delivering critical services in a demanding global industry, making this a challenging and highly impactful role. It offers plenty of opportunity to develop yourself further, take ownership and help shape solutions that directly support ASML and its customers across the globe.

• Managing demand (incl. short-, mid- and long-term roadmaps)
• Managing suppliers that are providing the key platforms and suppliers that are providing the support teams.
• Managing service delivery and global deployment (incl. the triple constraints: time, budget, quality)
• Managing stakeholders (end-user management, internal IT departments that your services depend on, etc).

As a people manager , you are responsible for managing the individuals in your scope. You will have the opportunity to develop your people and teams while building the capabilities needed for the future.

• Financial management (within your scope: annual budget, actuals, etc.)
• Supporting and improving the department as a whole

As part of the Management Team, you will also have the opportunity to look beyond your own scope and contribute to the strategic direction and further development of the department.

Education and experience

• At least a MSc degree in Computer Science, Informatics, or equivalent experience
• At least 8 years experience with building/ managing IT delivery teams
• At least 5 years experience as a leader in a multi-team environment
• At least 3 years experience with working with large IT suppliers & off-shoring
• Preferably a technical background or a strong interest in technology
• Experience in managing internationally distributed teams
• Experience in an equivalent environment (size, complexity, industry, domain) is a strong plus

Skills

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. In this role, these challenges come with significant responsibility, visibility and the opportunity to make a tangible difference for ASML and its customers. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems. This creates an environment where you can continue to grow as a leader while shaping an important global service domain. To thrive in this job, you'll need the following skills:

• Highly-motivated, with a strong work ethic and able to work effectively under minimal supervision.
• Analytic mindset, able to quickly assess issues and their root causes.
• Strategic and creative thinking, solving today's problems while keeping in mind a long-term plan.
• Agile leadership, good coaching, influencing and interpersonal skills.
• Strong communicator, good at listening. Has diplomatic skills.
• Ability to build strong, trusting relationships with customers, suppliers and internal stakeholders.
• Excellent English communication and presentation skills. Command of the Dutch language is a plus.

Other information

In this IT department we provide a very diverse set of services to both Development and Engineering and Customer Service. Services include managed operations for ASML products in the field, Customer