M3 Functional Analyst - EMEA

Brooksrunning; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

Brooks is seeking an M3 Functional Analyst to lead Infor M3 ERP efforts for the EMEA region. You will work with Sales, Customer Service, Logistics, and Finance to deliver new capabilities and improve efficiency across operations.

You will partner with a global technology team to support ERP worldwide, participate in upgrades, and ensure customer-facing transactions are processed accurately and timely.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering or relevant major.
• 3+ years of experience implementing, administering, managing and/or supporting enterprise IT applications, preferably in consumer goods.
• 3+ years of experience working with Infor M3 as a Systems or Functional Analyst.
• Functional knowledge of supply chain processes within Infor M3 ERP.
• Ability to query DB2 and SQL Server.
• Preferred knowledge of M3 technologies such as engine database, Grid, Infor ION, MEC and StreamServe.
• Experience with Agile, Scrum, Waterfall, etc.
• Strong troubleshooting skills and keen attention to detail.

Responsibilities

• Participate the design of integrated business processes with Global leads to provide new capabilities and streamline operations for Sales, Finance, Customer Service, Logistics, retailers, and consumers.
• Collect business requirements and maintain business process flows as implemented in M3 and related systems, ensuring clarity and alignment.
• Create functional specifications and collaborate with technology team members on implementation. Participate in testing with business users.
• Attend regular Super User meetings to discuss system enhancements and process adjustments.
• Monitor system performance with available tools; escalate issues and contribute to evaluating improvements.
• Support upgrades, fixes and enhancements while following Brooks change control processes.
• Assist in root cause analysis on production failures and remediation of defects.
• Create and maintain documentation including system context diagrams, data interfaces, and processes.
• Develop and maintain scripts to increase automation and efficiency.
• Collaborate with the Global IT team based in Seattle.

Skills

ITIL

Stakeholder mgmt

Database querying

Analytical thinking

Communication

Learning agility

Education

Bachelor’s degree in Information Systems/CS/Engineering

Tools

DB2

SQL Server

Infor M3

Infor ION

Job description

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

• Runner First - We act in the best interest of the runner
• Word is Bond - We do what we say we’ll do
• Champion Heart - We give our all in everything we do
• There is no “I” in Run - We stay generous with our humanity
• Keep Moving - We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.

Your Job:

As an M3 Functional Analyst you will be the primary person responsible for the Infor M3 ERP in the EMEA region. The ERP is the core system supporting our operations so you will participate in many projects that will help us grow our wholesale and eCommerce businesses, evolve our supply chain, and improve efficiency. You will frequently partner with Sales, Customer Service, Logistics and Finance to deliver new capabilities. You will collaborate with the global technology team to support the ERP system worldwide and support in global improvement projects such as system upgrades. Paramount responsibility is ensuring that customer facing transactions are processed effectively. You will also assist with EDI onboarding and processing to ensure all transactions are processed timely.

• Participate the design of integrated business processes along with the guidance of Global leads to provide new capabilities and streamline operations for Sales, Finance, Customer Service, Logistics, retailers, and consumers.
• Collect business requirements and maintain business process flows as they are implemented in M3 and related systems ensuring clarity and alignment with stakeholder expectations.
• Create functional specifications and collaborate with technology team members on implementation. Participate in testing new or updated functions alongside business users
• Participate in regular Super User meetings to discuss system enhancements and necessary business process adjustments.
• Monitor system performance using available tools to help identify issues related to stability and scalability. Escalate concerns and contribute to evaluating potential tools or improvements.
• Support system upgrades, fixes and enhancements while ensuring Brooks change control processes are followed for approvals, planning, testing, documentation, and implementation
• Assist in investigating initial root cause analysis on production application failures and support necessary remediation of defects.
• Create and maintain documentation including system context diagrams, system and data interfaces, and process flows.
• Support automation efforts by developing and maintaining scripts to increase efficiency
• Partner and foster collaboration with the wider Global IT team based in Seattle.

• Bachelor’s degree in Information Systems, Computer Science, Engineering or relevant major.
• 3+ years of experience implementing, administering, managing and/or supporting enterprise IT applications, preferably in the consumer goods industry.
• 3+ years of experience working with Infor M3 as a Systems or Functional Analyst.
• Functional knowledge of supply chain business processes within the Infor M3 ERP system.
• Business requirements gathering skills are essential including the ability to support the design and configure business processes.
• Ability to query databases such as DB2 and SQL server.
• Preferred knowledge of M3 technologies such as business engine database, Grid, Infor ION, MEC and Stream serve.
• Experience with development methodologies such as Agile, Scrum, Waterfall, etc.
• Strong troubleshooting skills; tenacity and hunger for finding the root cause of a problem.
• Keen attention to detail in planning, organizing, and executing tasks, while still seeing the big picture and understanding how the pieces fit together.
• Ability to learn new applications and technologies.
• Strong communication and presentation skills, ability to partner with key business stakeholders on different levels along with ability to tailor approach based on audience and message.
• Excellent interpersonal and collaboration skills that encourage and build trust for effective working relationships across the company.
• Knowledge of ITIL service management framework and best practices for systems administration.
• Diligent and reliable; available to provide after-hours support as needed.

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, gender, gender identity, the presence of a sensory, physical or mental disability, medical condition, military status, marital status, pregnancy or child birth, sexual orientation, age, genetic information, status as a victim of domestic violence, sexual assault or stalking, political ideology, or any other non-merit based factors.