Learning & Community Innovation Intern (AI)

bol; Utrecht; On-site; Full time

Job description

Ready to help shape learning communities, improve employee experiences, and discover how AI can make work smarter?

At bol, we believe our people are key to creating the best experience for our customers. That's why we continuously invest in learning, onboarding, and building strong communities where colleagues can grow and connect.

During this internship, you'll help thousands of colleagues make the most of learning opportunities, onboarding experiences, and community initiatives. You'll combine hands‑on operational support with a meaningful research assignment focused on AI and process improvement. Together with the team, you'll explore how technology can reduce manual work, improve workflows, and make learning and community experiences even better.

You'll be a valued member of the team from day one, with plenty of opportunities to contribute your own ideas, learn from experienced professionals, and make a real impact.

How do you make our customers happy?

Alongside your day-to-day work, you'll conduct a research project focused on how AI and process optimisation can help teams work smarter and more efficiently.

• Support onboarding and training logistics, such as scheduling sessions and coordinating communications
• Create engaging content for internal communication channels, newsletters, and community platforms
• Help organise and facilitate events, workshops, and learning initiatives
• Collect participant feedback and help analyse insights
• Update and improve internal documentation and knowledge resources
• Create simple visual content such as banners, posters, or infographics
• Support shared inbox management and respond to common questions
• Research how AI can simplify recurring processes and reduce manual work
• Translate research findings into practical recommendations and improvement ideas
• Help test and document new ways of working

What do you bring?

We're looking for an enthusiastic, curious, and proactive student who enjoys combining communication, organisation, and innovation. You're excited by the idea of working in a dynamic environment where you can contribute to real projects while exploring how AI can help improve the way teams work.

• You're currently following a bachelor's degree in Communication, Business Administration, Human Resource Management, Creative Business, Multimedia Design, Business IT & Management, Organisational Studies, or a similar field
• You're available 4–5 days per week for at least 5 months, preferably 6 months
• You communicate clearly and confidently in English
• You enjoy organising, coordinating, and bringing structure to projects
• You have an interest in communication, learning, employee engagement, or community building
• You're curious about AI, digital tools, and process improvement
• You take initiative and are comfortable working independently when needed
• You enjoy collaborating with different stakeholders and teams
• You're eager to learn, experiment, and share your ideas
• You have an official internship assignment and are required to complete a research project as part of your study program