Lead CX/UX Designer

Wolters Kluwer - Financial Services Solutions; Hoevelaken; On-site; EUR 90,000 - 130,000; Full time

Job summary

Wolters Kluwer's Digital Experience Group in the Netherlands seeks a Lead CX/UX Designer for Tax & Accounting. You will own design direction for a product line, align user needs with business strategy, and lead a team of 4–5 designers while shaping research and design strategy at portfolio level.

You will influence senior stakeholders, guide AI-enabled experiences, and ensure accessibility and feasibility across products in a regulated environment.

Qualifications

• 10+ years of experience in UX/Product Design in complex B2B software environments.
• Proven experience leading design across multiple products or a product line.
• Experience managing designers (direct reports required).
• Deep understanding of Lean Product and Lean UX principles.
• Experience working in cross-functional teams.
• Ability to operate with limited guidance and make independent strategic decisions.
• Experience in Tax & Accounting or other regulated industries is highly desirable.
• Technical Skills: design systems and scalable UX patterns.
• Strong knowledge of WCAG standards and accessibility compliance.
• Experience synthesizing qualitative research and quantitative analytics.
• Familiarity with AI-enabled interfaces, prompting strategies and evaluation frameworks.
• Advanced proficiency in Figma.
• Understanding of HTML5/CSS3 fundamentals.
• Experience in Agile software development environments.
• Clear articulation of leadership role and measurable impact.
• Case study presentations to senior stakeholders may be required.

Responsibilities

• Provide daily direction, coaching and feedback to 4–5 designers.
• Ensure consistent application and evolution of the Wolters Kluwer Product Design System.
• Plan and facilitate Design Thinking workshops and strategic alignment sessions.
• Act as liaison between UX, Product Management and Engineering.
• Maintain high accessibility, usability and technical feasibility standards.
• Guide integration of AI-powered experiences, prompt design, and responsible AI principles.
• Define UX and AI evaluation metrics to measure impact.
• Collaborate with researchers on user studies for multi-role, multi-regulatory environments.
• Identify UX capacity gaps and inform hiring and budget decisions.

Skills

UX leadership

Cross-functional leadership

Team management

Lean UX principles

WCAG accessibility

Design systems

Figma

AI-enabled interfaces

Agile

HTML5/CSS3 fundamentals

Leadership presentation

Tools

Figma

HTML/CSS

Job description

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

About the Team

Wolters Kluwer's Digital Experience Group (DXG) designs and delivers user-centered solutions across our global Tax & Accounting portfolio. In the Netherlands, we support tax professionals and accountants with mission-critical software that enables compliance, advisory excellence, and operational efficiency in a highly regulated environment. Our UX organization partners closely with Product Management, Engineering teams & research teams to create solutions that are not only usable but strategically differentiated. We operate in complex multi-role, multi-regulatory contexts where precision, trust, and responsible innovation are essential.

About the Role

As Lead CX/UX Designer – Tax & Accounting Netherlands, you own the design direction for a product line within the Dutch Tax & Accounting business unit. You align user needs, business strategy, and technical feasibility to deliver high-impact experiences across multiple products. You combine strategic design leadership with people management. You will guide and develop a team of 4–5 designers, shape research and design strategy at portfolio level, and ensure that UX capacity is aligned with roadmap priorities and initiatives. This role requires the ability to influence senior stakeholders, and hands‑on leadership in supporting research, service design, AI-enabled experiences, and responsible design practices.

Essential duties and responsibilities

• Strategy & portfolio leadership Own and drive the design direction across multiple products within the Dutch Tax & Accounting portfoli
• Align user insights, BU priorities, AI/technology capabilities, and regulatory constraints into cohesive experience strategies
• Contribute to Business Unit visioning and annual planning cycles
• Identify UX capacity gaps and proactively
• Partner with stakeholders to inform hiring and budget allocation decisions
• Translate strategy into clear UX priorities that support measurable product line impact
• User research strategy & execution Lead research strategy across portfolios.
• Collaborate with the research team on research studies for multi-role, multi-regulatory environments (e.g., accountants, SMEs, advisors)
• Collaborate on AI (research) initiatives to inform intelligent and agentic user experiences
• Engage senior stakeholders across Product, Engineering and Design to define research direction in collaboration with the researcher.
• Apply service design methods such as ecosystem mapping and end-to-end journey modeling
• Define and evolve maturity models for user understanding across personas and segments
• Merge behavioral analytics and qualitative research into actionable insights
• Identify cross-product patterns in Job Maps and workflow behaviors
• Design leadership & delivery Provide daily direction, coaching and feedback to 4–5 designers
• Ensure consistent application and evolution of the Wolters Kluwer Product Design System
• Plan and facilitate Design Thinking workshops, brainstorm sessions, and strategic alignment workshops
• Act as primary liaison between UX, Product Management and Engineering
• Maintain high standards of accessibility (WCAG), usability and technical feasibility
• Guide the integration of AI-powered experiences, prompt design, LLM orchestration and responsible AI principles
• Define UX and AI evaluation metrics to measure impact

Job Qualifications

• 10+ years of experience in UX/Product Design, preferably in complex B2B software environments
• Proven experience leading design across multiple products or a product line
• Experience managing designers (direct reports required)
• Deep understanding of Lean Product and Lean UX principles
• Experience working in cross-functional teams
• Ability to operate with limited guidance and make independent strategic decisions
• Experience in Tax & Accounting or other regulated industries is highly desirable.
• Technical Skills Experience with design systems and scalable UX patterns
• Strong knowledge of WCAG standards and accessibility compliance
• Experience synthesizing qualitative research and quantitative analytics
• Familiarity with AI-enabled interfaces, prompting strategies and evaluation frameworks
• Advanced proficiency in Figma
• Understanding of HTML5/CSS3 fundamentals
• Experience working in Agile software development environments
• Clear articulation of your leadership role, team collaboration and measurable impact
• You should be prepared to present case studies to senior stakeholders.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes.

Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Well-being: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.