Lead CX & Digital Transformation Consultant

Sqli1; Amsterdam; On-site; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Company car with charging card

25 days annual leave + SQLI days

Flexible benefits plan

Pension plan

Laptop and phone

Udemy access

Benefits at Work discounts

Job summary

SQLI is a leading consultancy delivering client success across strategy, CX, and transformation. The role focuses on assessing maturity, defining transformation visions, and leading end-to-end client engagements with cross-functional teams to deliver ambitious, differentiated strategies.

The position involves shaping presales and account development, orchestrating multi-service-line delivery, and coaching consultants to drive impact across complex engagements.

Responsibilities

• Assess digital, customer experience, and organisational maturity.
• Analyse business challenges, customer needs, and market opportunities.
• Define transformation visions, strategic objectives, and operating models.
• Lead Customer Experience transformation initiatives, from research to journeys, service blueprints, and future-state omnichannel experiences.
• Facilitate product discovery and bridge business, customer, and technology needs.
• Lead consulting engagements end-to-end: manage multidisciplinary teams, ensure quality of deliverables, monitor budgets and risks, and present recommendations to executive stakeholders.

Skills

Strategic consulting

Business transformation

Change management

Account development

Executive facilitation

Proposal management

Complex sales

Product strategy

Agile delivery

AI-driven transformation

Job description

Pillar 1 - Client success: strategy, CX and transformation delivery

Assess digital, customer experience, and organisational maturity.

Analyse business challenges, customer needs, and market opportunities.

Define transformation visions, strategic objectives, and operating models.

Benchmark clients against best-in-class competitors and industry leaders to define ambitious, differentiated strategies.

Push clients beyond incremental improvement - design strategies and experiences that set them apart from their competitors.

Lead Customer Experience transformation initiatives, from research to journeys, service blueprints, and future-state omnichannel experiences.

Facilitate product discovery and bridge business, customer, and technology needs.

Lead consulting engagements end-to-end: manage multidisciplinary teams, ensure quality of deliverables, monitor budgets and risks, and present recommendations to executive stakeholders.

Pillar 2 - Business growth: pre-sales and account development

Shape win strategies, RFP responses, and value propositions that beat competing agencies to the deal.

Identify and develop growth opportunities within existing accounts, including cross-selling other SQLI service lines.

Participate in thought leadership, market positioning, and consulting offer development.

Cross-cutting - Orchestration and leadership across service lines

Act as the connector between service lines: know who does what across SQLI and bring the right expertise to each client situation.

Orchestrate joint delivery when engagements span multiple practices.

Coach and mentor consultants and project teams; contribute to knowledge sharing and methodologies.

Represent SQLI through events, publications, and industry initiatives.

Consulting and transformation

• Competitive Benchmarking
• Strategic Consulting
• Business Transformation
• Operating Model Design
• Organisational Change Management
• Business Case Development
• Customer experience
• Customer Experience Strategy
• Customer Journey Mapping
• Service Design
• Design Thinking
• Voice of Customer
• Product and innovation
• Product Discovery
• Product Strategy
• Agile Delivery
• Innovation Management
• AI-Driven Transformation
• Business development
• Account Development
• Executive Facilitation
• Proposal Management
• Complex Sales
• Strategic Storytelling

We expect a lot from our senior people, so we make sure there is plenty in return.

A competitive salary and bonus scheme that reflects your experience and the value you bring

A company car with charging card, with the option of an NS Business Card

25 days of annual leave, including 5 additional SQLI days

A flexible benefits plan that gives you more choice in how you use your package

A pension plan

Laptop, phone and subscription

Access to Benefits at Work, with discounts across a wide range of brands

Unlimited access to Udemy to keep developing your expertise

Plenty of room to take ownership, bring ideas to the table and help shape how we grow

A good lunch at the office and regular team events

An experienced, down to earth team where people know their craft and enjoy working together

Most importantly, you will have the freedom and trust to make an impact. At SQLI, seniority is not just about experience. It means having a voice, taking ownership and helping shape what comes next.