Kundestøtteveileder i Larnaca, Kypros

Will werk; Utrecht; On-site; EUR 13,000 - 28,000; Full time

Job summary

Will werk zoekt een Customer Service Advisor voor internationale klanten. Je bent het eerste aanspreekpunt via telefoon, chat en e-mail met vragen over accounts, betalingen en facturering, waaronder gaming-accounts zoals wachtwoord resets.

Na een 5 weken durende training ga je zelfstandig aan de slag. Je werkt op kantoor in Larnaca, Cyprus met een team van collega’s uit heel Europa en biedt ondersteuning in verschillende talen.

Qualifications

• Eerste aanspreekpunt voor klanten via telefoon, chat en e-mail.
• Verwerking van vragen over accounts, betalingen en facturering.

Responsibilities

• Beantwoorden van vragen en oplossen van problemen van klanten.
• Doorverwijzen van complexere issues naar de juiste specialist.

Job description

Over de functie

As a Customer Service Advisor, you’re the first point of contact for customers of an international company, helping them by phone, chat and email with everything from account access to payments and billing questions. Some of what you’ll handle involves gaming accounts specifically (think password resets or troubleshooting access), and anything more complex gets passed on to the right specialist so the customer isn’t left waiting. You’ll complete 5 weeks of paid training before you start handling cases on your own. About the company You’ll be based in a modern office in Larnaca, part of a team made up of colleagues from across Europe supporting the same client in their own languages. That mix keeps the atmosphere informal, with easy access to your team lead and plenty of people around who’ve made the same move abroad you’re considering. Working on-site every day also means you get to know your team quickly, rather than staying at arm’s length.

Living in Larnaca, Cyprus Larnaca sits on the south coast of Cyprus, smaller and more laid-back than some of the island’s bigger cities, with a palm-lined seafront promenade (the Finikoudes) that’s an easy spot for a coffee or a walk once you’re off shift. The airport is just outside town, so getting home or exploring the rest of Europe is never a long trip. Just beyond the city centre is the Salt Lake, known for its flamingos, and the old town around Agios Lazaros church is a short walk from the water. The island averages more than 300 sunny days a year, and it’s compact enough to see a good chunk of it in a weekend, whether that’s hiking in the Troodos mountains or driving the coast toward Limassol or Ayia Napa. More international companies have been setting up on Cyprus in recent years, so there’s a steadily growing community of people who moved there for work, just like you would be.

From the moment I saw the first photos of the beaches in Cyprus, I knew for sure: I had to go there someday. But it wasn’t just the scenery that drew me in, it was really the whole picture. I still often think back to an evening in Limassol, where I sat by the sea in a small taverna, ate fresh seafood, and watched the sun slowly sink into the water. The people were so warm and welcoming that I felt at home right away. What I loved most, maybe, was the combination of that relaxed, Mediterranean atmosphere and the rich history. Whether I was wandering through the old streets of Nicosia or exploring centuries-old ruins around Paphos, there was always something special to experience. To me, Cyprus is so much more than just a holiday destination. It’s a place where you truly celebrate life: with wonderful food, friendly people, and sunshine in abundance.

Let op: bij deze vacature heeft de werkgever geen salaris opgegeven. Het genoemde bedrag is een indicatie van Will Werk zelf, gebaseerd op wat vergelijkbare functies in het buitenland betalen: doorgaans tussen € 1.200 en € 2.500 bruto per maand. De CBS-cijfers gaan alleen over Nederlandse lonen en gelden hier dus niet. Het is geen aanbod van de werkgever. Vraag er gerust naar in je gesprek met Will.