KLM Customer Service Agent - Swedish/Norwegian

Cygnific; Amsterdam; Hybrid; EUR 27,000 - 32,000; Full time

Benefits offered by this job

Salary €2,646.75 gross/mo

7-month contract with potential longer

25 vacation days

Language allowance

Hybrid work

Travel allowance

Home office allowance

Pension plan

Flight discount (IPB) after one year

Team events & annual party

Job summary

Cygnific, a proud subsidiary of KLM, is hiring travel troubleshooter to assist passengers with bookings, flights, luggage and special requests. You will join an international team and learn the reservation and CRM systems during onboarding.

The role starts with 8 weeks of paid training at the office, full-time, and after onboarding you will cross-train across products, with potential for long-term collaboration and hybrid work from Amsterdam.

Qualifications

• At least a level 4 MBO degree or equivalent work experience.
• Preferably experience in a call center or customer service.
• Fluent English and Norwegian/Swedish.

Responsibilities

• Assist passengers by phone with bookings, flights, luggage and upgrades.
• Provide quick and suitable solutions to customer questions.
• Exceed passengers’ expectations where possible.

Skills

Call center experience

Teamwork

International mindset

Flexibility

Customer service mindset

Computer systems understanding

Education

Level 4 MBO or equivalent

Tools

CRM systems

Job description

What do you think of when you think of 'customer service'? Hanging on the phone for minutes waiting for help, while being forced to listen to music? Then you've never spoken to our customer service heroes! They can't wait to help passengers with questions about their trip with KLM. Are you also full of energy, wanderlust and customer friendliness? Become a travel troubleshooter at Cygnific!

Ready for take-off?

As a customer service hero, you are the ears and voice of KLM. You assist passengers on the phone with their questions about bookings, flights, luggage, upgrades, our Flying Blue loyalty program or special requests ("How many bowling balls can I check in?" -> True story!). Finding a quick and suitable solution for every problem is your game. And if possible, you take that extra step to exceed passengers’ expectations.

Your onboarding

To prepare yourself for your new job, you start with a paid training of 8 weeks at the office. Here you will learn everything about our reservation and CRM (customer relationship management) systems. During this training period you must be available full-time (40 hours per week). After your training you can always contact your colleagues for questions or help; our troubleshooters are also ready to help you!

Even after onboarding, we continue to work on your development. In the beginning you will be trained as an agent for one of our departments. You will then broaden your knowledge and be deployed for different products through cross-training.

Our offer

• A salary of € 2,646.75 gross per month based on: 40 hours per week.
• A seven-month contract with the prospect of a long-term collaboration.
• 25 vacation days based on a full-time employment contract.
• Irregularity and allowances.
• A language allowance of 1.50EUR per hour worked.
• Hybrid working: the ability to work from home at least two days a week.
• A travel allowance of €0.19 per km. (max. 50 km one way) or full reimbursement of public transport costs with an NS Business Card (for commuting and business trips). Private travel with the Business Card is permitted, but the costs are automatically deducted from your salary.
• A work from home allowance of €2.45 per day.
• A holiday allowance, a festive end-of-year bonus, a good pension plan, bicycle plan, and a discount on KLM flight tickets through a so-called IPB (if place available) scheme, after one year of employment.
• Working from abroad (Max. 3 times a year for 4 weeks, completion of your training/trial period). Please note: specific rules apply.
• Additional training and the opportunity to develop further.
• A pleasant and inspiring (newly renovated!) workplace at the Westerpark in Amsterdam!
• Social events such as an annual party, Cygnific BBQ and a little Friday XXL every three months

Who are we?

Cygnific is a proud subsidiary of KLM. And guess what? We also have high ambitions ourselves. Our customer service heroes from over 30 different countries are ready to make a lasting impression through teamwork and dedication. In 10+ different languages they offer 24/7 service with a smile to passengers and customers of KLM, and various brands such as Sunweb and Rituals. We do this via email, telephone, live chat, social media and WhatsApp. Not only in the Netherlands, but our wings also spread to England, the Philippines and Curaçao.

At Cygnific you are part of an international team of cheerful, passionate and ambitious Cygnificans. We cultivate and nurture our culture and help colleagues and customers move forward. We value uniqueness and the trust and respect we have for each other. Cygnificans are committed to getting any job done, but they also love to have fun along the way.

Are you a travel troubleshooter?

• You have at least a level 4 MBO (secondary vocational education) degree or work and think level.
• You preferably have experience with working at a call center or in customer service.
• English and Swedish or Norwegian flow smoothly from your mouth and keyboard.
• You understand how (complex) computer systems work.
• You have a passion for travel, a talent for teamwork and an international mindset.
• You are flexible, service-oriented, creative and have a sense of humor.
• • Start date: November 2nd and November 23rd, 2026.
• Please note, we do not offer visa support or housing support.