Key Account Manager

Bertelsmann; Echt-Susteren; Hybrid; EUR 45,000 - 79,000; Full time

Benefits offered by this job

Electric company car

25 vacation days

Performance bonus

Company laptop and mobile phone

Travel allowance

Employee Benefits @ Work

Discounts on gym membership

International work environment

Job summary

Arvato in Echt-Susteren, Netherlands is seeking a Strategic Key Account Manager in the Consumer Products division. You will manage one of two key customer accounts, building partnerships and driving sustainable growth from the Netherlands to the UK and beyond.

You’ll own account performance, develop plans, monitor KPIs, lead reviews, and coordinate with Operations and international teams. Reporting to the Director Account Management & Operations, the role offers a competitive package and

Qualifications

• Bachelor's degree (HBO level) in Supply Chain or related field.
• Experience in Key Account Management or Contract Management within contract logistics.
• Experience with KPI management and stakeholder management.
• Excellent English communication skills.
• Experience with SAP or similar ERP systems.
• Proactive, analytical and results-driven mindset.

Responsibilities

• Develop and manage strategic, long-term relationships with key customers.
• Own account performance including P&L, budgets, forecasts and profitability.
• Create account plans and identify growth opportunities.
• Monitor KPIs and translate insights into action plans.
• Lead customer reviews and present performance results.
• Negotiate contracts and manage RFQs.
• Coordinate with internal and international stakeholders.
• Collaborate with UK operations to align service delivery.

Skills

KPI management

Commercial analysis

Stakeholder management

English communication

SAP

Proactive, analytical mindset

Education

Bachelor's degree (HBO level)

Tools

SAP

Job description

Are you ready to take ownership of strategic customer relationships and drive commercial success? As Key Account Manager within our Consumer Products division in Echt, you are responsible for one of the two key customer accounts, building strong partnerships and driving sustainable business growth.

You combine a strategic mindset with commercial acumen and financial insight. As a trusted partner to your customers, you understand their needs, identify opportunities for growth and ensure that customer expectations are aligned with business objectives and operational performance.

Working closely with internal stakeholders and colleagues across our international network, including our UK operations, you play an important role in ensuring a consistent approach to customer management and service delivery. This also involves regular collaboration and visits to our UK location.

YOUR TASKS

As Key Account Manager, you are responsible for the strategic and commercial development of your customer accounts, ensuring strong relationships and sustainable business performance.

• Build and develop long-term relationships with key customers, acting as a trusted partner and strategic point of contact.
• Take ownership of account performance, including P&L, budgets, forecasts and profitability.
• Develop account plans and identify opportunities to grow existing business through additional services and cross-selling.
• Monitor KPIs and financial performance, translating insights into improvement plans and commercial opportunities.
• Lead customer reviews, present performance results and discuss trends, forecasts and recommendations.
• Manage commercial agreements, pricing, contract negotiations and customer requests, including RFQs.
• Coordinate internal stakeholders to align customer needs with operational capabilities and commercial objectives.
• Work closely with international colleagues, particularly in the UK, to ensure alignment in customer management and service delivery.
• Align with and support the Operations Manager, providing direction and ensuring alignment on customer priorities.

You are reporting directly to the Director Accountmanagement & Operations.

WHAT'S IN IT FOR YOU

Experience matters. But at Arvato, your development doesn't stop. In this role, you'll work in an international, data-driven supply chain environment where technology, customer impact, and ownership are central.

Through our extensive learning center and targeted training programs, you'll have the opportunity to further develop yourself, both professionally and personally.

We offer:

• A gross monthly salary between €4,076 and €7,045 based on 40 hours, depending on your experience;
• Electric company car;
• 25 vacation days based on a 40-hour workweek;
• A performance bonus;
• A company laptop and mobile phone, also available for personal use;
• Additional leave options: buy up to one extra week of vacation and receive 3 additional "non-sick" leave days;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An international, informal, and entrepreneurial work environment.

For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.

YOUR PROFILE

We are looking for an Key Account Manager who thrives in a complex contract logistics environment and enjoys building customer relationships, identifying commercial opportunities, and working in a dynamic operational setting.

You bring:

• Bachelor's degree (HBO level), preferably in Supply Chain Management, Logistics, Business Administration, or a related field;
• Experience in a similar Key Account Management or Contract Management role within contract logistics;
• Experience with KPI management, commercial analysis, and stakeholder management;
• Excellent communication skills in English;
• Experience with SAP or similar ERP systems is preferred;
• A proactive, analytical, and results-driven mindset.

In addition, you recognize yourself in the following:

• You enjoy working in an international and fast-paced environment;
• You easily switch between customers, operations, and commercial stakeholders;
• You take ownership and continuously look for opportunities to improve processes and create value.

WHAT'S NEXT

Our process is fast and straightforward:

• Phone interview with the recruiter;
• First interview on-site;
• Online Assessment;
• Second interview including a case study;
• Feedback within 48 hours.

Arvato is an equal opportunity employer. We assess candidates based on talent and motivation.

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company's Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .