Junior Trust & Safety Analyst

Booking.com; Amsterdam; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Generous paid leave

Product discounts

Job summary

Booking.com is seeking a Junior Trust Safety Analyst to support day-to-day trust and safety operations. You will analyze cases, translate findings into reports, and help mitigate incidents while coordinating with Legal, Compliance and Customer Service teams.

The role emphasizes data-driven decision making, documentation quality, and continuous improvement. A 1–3 year background in security or related fields is preferred, with a strong eye for detail and communication skills.

Qualifications

• 1–3 years of relevant experience
• Domain knowledge of security and safety governance / intel / crisis management / physical security / human rights / health and safety / risk management
• Decision making ability
• Written and verbal communication skills; ability to advise at all levels of the organisation; resilience under pressure
• Time management skills and ability to prioritise appropriately
• Self-starter, hands-on and able to work independently
• Managing confidential and highly sensitive information with discretion and professionalism
• Accuracy, attention to detail, interpersonal and analytical skills
• Investigative and analytical skills
• Basic SQL and Jupyter knowledge
• Commercial attitude / business-driven mindset
• Google/Microsoft Suite (Sheets, Excel, Slides, Docs)

Responsibilities

• Execute trust and safety assessments to understand what happened and mitigate.
• Prioritise and decide on mitigation based on impact and risk.
• Document case assessments to quality and process standards.
• Identify incidents, support incident response, and contribute to post-incident reviews.
• Mitigate immediate safety threats and collaborate with wider teams.
• Perform deep-dive data analysis to uncover patterns among TS bad actors.
• Translate data points into clear analytical findings for stakeholders.
• Produce insightful and actionable reports.
• Flag opportunities to improve workflows and efficiency using data visuals.
• Collaborate with engineering and operations to drive implementations.
• Contribute to projects aligned with end-of-year objectives on innovation and process maturity.
• Support stakeholders with progress updates and mitigation actions.
• Communicate project status clearly and share learnings with colleagues.
• Seek personal growth and act on feedback; align with Booking's values.

Skills

Security governance

Crisis management

Decision making

Communication

Time management

Discretion

Analytical skills

SQL & Jupyter

Business mindset

G Suite / MS Office

Education

Bachelor's degree in relevant field

Tools

SQL

Jupyter

Excel

Sheets

Docs

Job description

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) is looking for a Junior Trust Safety Analyst. It is our duty to keep our customers safe and to foster trust in our product and services. We'd like to stimulate positive behaviour of our partners and guests, and work together with them to create a great guest and partner experience. The Trust & Safety Team is part of the Security, Safety & Fraud organisation - a dynamic, lean team requiring hands‑on support in day-to-day safety and security operations.

B.responsible

Investigations & Response

• Execute quantitative and qualitative assessments of trust and safety cases to understand what happened and which mitigating measures are to be taken
• Prioritise and take decisions on mitigation and response based on impact, data and risk
• Ensure all case assessment is documented as per quality and process standards within the case management system
• Identify incidents, execute incident response, provide support to the Incident Lead and contribute to post-incident review activities
• Mitigate immediate trust and safety threats by assessing possible safety incidents and/or performing response actions, including collaboration with other support groups within the wider organisation

Data Analysis & Reporting

• Perform deep-dive exploratory data analysis to uncover hidden patterns and trends within emerging T&S bad actors
• Assist Core and Senior Analysts by translating raw data points into clear, documented analytical findings that help stakeholders understand what and how in regards to T&S trends
• Produce insightful and actionable reports

Process Improvement

• Flag opportunities to improve operational workflows, processes and efficiency using data to visualise challenges and potential solutions
• Contribute to driving implementation by working closely with engineering and commercial operations teams

Project Management

• Contribute to projects aligned to Portfolio/Capability end-of-year objectives on topics such as innovation, operational efficiency, regulatory adherence and portfolio maturity
• Support various stakeholders such as Local Partner Services, Legal & Compliance, Customer Service and Public Relations to advise them on case assessment progress and suggested mitigation actions
• Keep relevant stakeholders up to date and manage their expectations
• Act as a subject matter expert in regards to T&S case handling questions
• Clearly communicate about projects you are working on
• Share knowledge, learnings and good practices with colleagues

Self-Development

• Proactively identify areas for personal and professional growth, seeking out opportunities to enhance skills and performance
• Actively seek feedback and demonstrate the ability to reflect on own behaviour and performance, consistently demonstrating Booking's behavioural values

B.skilled

Education

• Bachelor's Degree or specialised diploma in a relevant field is a plus (e.g. International Relations, Public/Business Administration, Homeland Security, Criminology, Politics, Trust & Safety, Physical Security, Crisis Management)

Required Knowledge & Skills

1–3 years of relevant experience

• Domain knowledge of security and safety governance / intel / crisis management / physical security / human rights / health and safety / risk management
• Decision making ability
• Written and verbal communication skills; ability to advise at all levels of the organisation Psychological resilience working with sensitive and distressing matters; ability to perform under pressure
• Time management skills and ability to prioritise appropriately
• Self-starter, hands‑on and able to work independently
• Managing confidential and highly sensitive information with discretion and professionalism
• Accuracy, attention to detail, interpersonal and analytical skills, emotional intelligence
• Investigative and analytical skills
• Basic SQL and Jupyter knowledge
• Commercial attitude / business-driven mindset
• Google/Microsoft Suite (Sheets, Excel, Slides, Docs)

Nice to Have

• Knowledge of the travel industry
• Data visualisation skills
• Experience working with trust & safety related topics such as human rights, human trafficking, child abuse material, sexual assault, homicide, safety hazards

Benefits & Perks - Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre‑employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.