junior tech specialist - operations

CitizenM; Voorschoten; On-site; EUR 30.000 - 55.000; Full time

Job summary

An established industry player is seeking a Junior Tech Specialist to enhance operational activities within their shared services team. This role focuses on supporting the Technology Team with administrative tasks, including creating purchase orders, preparing financial reports, and improving processes through automation. The ideal candidate will possess strong communication skills, attention to detail, and a proactive mindset. Join a forward-thinking company that values personal and professional development, offers the latest tech tools, and fosters a collaborative work environment. This is an exciting opportunity to contribute to a modern approach in the hospitality industry.

Benefits

CitizenM experience nights

Opportunities for personal development

Latest tech devices

Travel costs covered

Pension scheme

Cycle-to-work scheme

Subsidized daily lunches

Flexible public holidays

Employee assistance program

Team events and social gatherings

Qualifications

• Experience in financial and administrative processes is essential.
• Strong communication skills in English and another language are required.

Responsibilities

• Handle operational tasks in the Source 2 Pay process and budget management.
• Create purchase orders and prepare financial reports.

Skills

G-Suite

HR applications

financial software

Source to Pay processes

communication skills

planning and scheduling

multitasking

attention to detail

proactive approach

entrepreneurial mindset

automation experience

Agile methodology

Tools

BC365

Proquro

Job description

The Junior Tech Specialist - Operations focuses on essential tasks and responsibilities within the operational activities of the shared services team, primarily related to finance and other shared services functions.

The role supports the Technology Team with administrative and process tasks, including creating POs, preparing reports and documents, collaborating with the finance team, maintaining technology cost centers, and continuously improving these areas. Additionally, providing tech support to business domains and monitoring shared services middleware will be part of the responsibilities. Technical specialists will work closely with the Shared Services team and are encouraged to utilize automation and modern tools to enhance daily operations across departments.

Key Responsibilities

• Handle operational tasks in the Source 2 Pay process, budget process, and other financial operational processes of the technology team;
• Create purchase order numbers for the tech department;
• Prepare reports (KPIs, budget spends, financials, etc.) to support technological support;
• Maintain confidentiality in line with citizenM's information security policies;
• Administer finance tools (e.g., BC365 and Proquro);
• Assist with team requests and manage relationships with core suppliers and the Source 2 Pay process;
• Identify and participate in automation initiatives related to these processes;
• Monitor and respond to shared services middleware;
• Support back-office tooling;
• Collaborate with digital employees to improve performance;
• Execute and enhance internal control tasks.

Qualifications / Skills

• Proficient in using various financial, administrative, and office online solutions (G-Suite, HR applications, financial software);
• Experience or familiarity with Source to Pay or related financial processes;
• Excellent verbal and written communication skills in English and at least one additional language;
• Strong planning and scheduling abilities;
• Ability to multitask and meet both regular and ad-hoc deadlines;
• Team-oriented mindset;
• High attention to detail;
• Proactive approach;
• Entrepreneurial mindset;
• Business knowledge;
• Automation experience (plus);
• Agile methodology experience (plus).

What’s in it for you?

• CitizenM experience nights for you and your loved ones;
• Opportunities for personal and professional development;
• Latest tech devices and tools to succeed;
• Travel costs covered (car or public transport);
• Pension scheme and cycle-to-work scheme;
• Subsidized daily lunches at the office;
• Flexible public holidays;
• Employee assistance program;
• Team events and social gatherings;
• Spacious, historic office surrounded by gardens.

About citizenM

citizenM is an affordable luxury hotel chain for mobile global citizens. We offer a stylish, home-like experience with award-winning, innovative hospitality. With hotels across Europe, North America, and Asia, we’re redefining hospitality with a modern, inclusive approach.

We encourage applications from underrepresented groups and are committed to accessibility and accommodations during the interview process. Please specify any needs in your application. Bojan Pavicic, Director of Technology & Digital