(Junior) Customer Success Manager

Onetrail; Amersfoort; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

26 holiday days

8% holiday allowance

Good pension scheme

Travel allowance

Structured onboarding program

Job summary

Onetrail is seeking a Junior Customer Success Manager based in Amersfoort, Netherlands. In this role, you will be the link between our customers and internal teams, ensuring customer satisfaction and identifying growth opportunities. Offering a hybrid working environment, you will collaborate with customers and internal teams to deliver tailored solutions and maintain high service quality.

This position involves responsibility for customer onboarding and day-to-day communication to prevent churn while enjoying ample opportunities for professional growth and development.

Qualifications

• Bachelor’s level thinking, preferably related to business or IT.
• Experience in customer support or sales.
• Strong analytical skills and comfortable with data.

Responsibilities

• Maintain daily contact with customers and respond to inquiries.
• Support onboarding and ensure smooth adoption of services.
• Identify commercial opportunities and coordinate with sales.

Skills

Customer facing experience

Analytical skills

Communication skills

Affinity with IT

Proactive problem solving

Education

Bachelor's degree in business, IT, commerce, marketing, or communication

Tools

HubSpot

Salesforce

Job description

We are looking for an enthusiastic Junior Customer Success Manager who is ready to kickstart their career in IT. In this role, you will be the essential link between our customers, the sales team and the support department, ensuring customer satisfaction and identifying new opportunities for growth. You will join a close-knit team with colleagues in the Netherlands and abroad, and you will have plenty of room to grow in an international, modern and hybrid working environment.

About Onetrail

Onetrail helps companies in the ICT and consumer electronics sector do business smarter and faster by automating their electronic data exchange. Through our Trading Partner Network, we connect hundreds of suppliers, distributors and retailers in one integrated digital network, giving them direct access to the product and order data they need to optimize their processes.

With a team of around 20 dedicated colleagues, we work every day on high quality solutions, short communication lines and an informal culture with room for initiative and personal development.

Your role: helping customers grow

As a Junior Customer Success Manager, you will be the connecting force between our customers, the sales team and the support department. You ensure that customers remain satisfied, that they get the most out of our solutions and that new opportunities are identified and acted upon. You work closely with customers, understand their processes and know exactly which information or solution they need at the right time.

You will receive plenty of responsibility, close guidance and the opportunity to develop quickly into a trusted advisor for your customers. You will collaborate with organizations in dynamic markets, including Canon, Coolblue and Quantore.

What will you be doing?

• You maintain daily contact with existing customers and respond to their questions.
• You support the onboarding of new customers and ensure smooth adoption of our services.
• You identify commercial opportunities and coordinate with Sales to follow up on them.
• You coordinate internal activities to ensure customer agreements are delivered correctly.
• You document customer information accurately in HubSpot and monitor follow-up actions.
• You actively contribute ideas for improving customer processes, internal workflows and service quality.
• You recognize early signs of customer dissatisfaction and take action to prevent churn.
• You collaborate with multiple internal teams (Sales, Support, Implementation and Product) to deliver the best solution.
• You learn to understand our solutions and translate them into customer needs, including EDI, Master Data Management and our Supplier Portal.

Your profile

• You have a higher professional (Bachelor) level of thinking, preferably in business, IT, commerce, marketing, communication or a similar field.
• You have some experience in a customer facing role, for example in support, sales, customer success, administration or a commercial internship.
• You have a demonstrable affinity with IT, data, digital processes or software and are eager to develop yourself further within an international IT organization.
• You communicate clearly and professionally, both verbally and in writing, and you enjoy working directly with customers.
• You work accurately and in a structured way and are comfortable working with systems. Experience with CRM tools (such as HubSpot, Salesforce or AFAS) is a plus, but not required.
• You enjoy switching between different teams and thrive in a role that connects sales, support and customers.
• You are proactive, think ahead and identify opportunities or issues before others notice them.
• You have strong analytical skills, can work with dashboards, reports and customer data and learn new processes quickly.
• You have an excellent command of Dutch and are able to communicate well in English in an international environment.

What we offer you

• A 7 month contract including a 1 month probation period, with the intention to move into a permanent contract when performance meets expectations.
• A hybrid or remote working model with great flexibility, allowing you to work mostly remote within the Netherlands while spending about one day a week at our office in Amersfoort.
• 26 holiday days, 8 % holiday allowance, a good pension scheme, travel allowance starting from 10 kilometers and a fixed monthly expense allowance of €25.
• A structured onboarding program with your own buddy, helping you settle quickly into our organization, systems and customer processes.
• Plenty of room for professional growth, including training, courses and development opportunities within Onetrail and TSS.
• Collaboration with around 20 dedicated colleagues across Customer Success, Support, Implementation and Sales in a team oriented environment.
• A modern office near Amersfoort station, easily accessible by public transport and car and equipped with everything you need for a comfortable workday.
• Regular team events, informal gatherings and two large Get Togethers per year to keep teamwork and enjoyment high.