Junior Customer Quality Engineer

Neways Electronics International; Echt-Susteren; On-site; EUR 28,000 - 39,000; Full time

Benefits offered by this job

Salary based on knowledge and経験

27 vacation days and 13 ADV days

Flexible hours and some remote work

Guidance and on-the-job learning

Training and development in quality &技

Career opportunities across Neways; in

Job summary

Neways Cable & Wire Solutions Echt is seeking a Junior Customer Quality Engineer to become a key contact for customers and to learn how to assess, register, and follow up on complaints. You will cooperate with colleagues across NCWS Echt, NSK Slovakia, and other specialists to ensure timely and professional communication of progress and resolutions.

You will grow into more operational responsibility, coordinating root-cause analyses and corrective actions, while learning to translate findings

Qualifications

• HBO level of working and thinking, e.g. technical, business, logistics or quality-related studies.
• Graduate or up to ~3 years of relevant experience.
• Experience in customer contact, quality, production, logistics or a technical environment is a plus.
• Interest in quality methodologies such as 8D and FMEA and willingness to develop knowledge in these areas.
• Structured, accurate, proactive way of working.
• Strong communication skills and ability to connect with others.
• Good command of English; Dutch is strongly preferred; German is an advantage.
• Affinity with semiconductor, high-tech manufacturing, or ASML ecosystem is an advantage.

Responsibilities

• Assessing, registering, and coordinating customer complaints under guidance of experienced colleagues.
• Monitoring actions, deadlines, and progress across ongoing complaint cases; maintaining customer contact.
• Coordinating with NCWS Echt and NSK Slovakia; requesting root cause analyses and corrective actions.
• Reviewing analyses and improvement actions with experienced colleagues.
• Cooperating with Account Engineering, Quality, and other disciplines to resolve technical issues.
• Supporting customer audits, business reviews, and Voice of Customer discussions.
• Contributing to quality improvement plans and RFQ/proposal processes.
• Assisting New Product Introductions and RFQ processes and actively contributing to structural quality improvements.

Skills

Customer focus

Eager to learn

Communication

Structured work approach

Education

Bachelor's degree

Tools

8D / FMEA knowledge

Job description

Summary

• Location: Echt
• Job area: Quality
• Work experience: Experienced
• Educational background: Bachelor's degree
• Flexibility: on-site, on-site and remote
• Employment type: Full-time, Fixed term

Neways Cable & Wire Solutions (NCWS) Echt specialises in the development, industrialisation, assembly, and testing of advanced cable systems and connectivity solutions for the international high-tech industry. From our site in Echt, we develop innovative solutions for the semiconductor, medical, and safety & security sectors. Our complex cable assemblies and ultra-clean connectivity solutions are used in advanced machines and systems worldwide.

At NCWS Echt, you will become part of a professional and close-knit organisation where quality, craftsmanship, and collaboration are at the heart of everything we do. Thanks to our short communication lines, you will quickly take on responsibility and have plenty of opportunities to learn, contribute ideas, and drive improvements. At the same time, you benefit from the international strength of the Neways Group and collaborate with colleagues across different disciplines and locations.

This is how you make impact

As a Junior Customer Quality Engineer, you will develop into one of the quality contacts for our customers. You will learn how to assess, register, coordinate, and carefully follow up customer complaints. Together with experienced colleagues, you ensure customers are kept informed in a timely and professional manner about progress and resolution.

Step by step, you will take on more responsibility for the complaint process. You will coordinate with colleagues within NCWS Echt, suppliers, and our production site NSK in Slovakia. You will learn how to request root cause analyses and corrective actions, assess their content, and translate the key conclusions into clear customer communication.

For more complex technical analyses, you work closely with Account Engineering, Quality, and other specialists within the Customer Focus Team (CFT). You help bring structure, monitor actions and deadlines, and ensure the right colleagues are involved at the right time.

In this role, you do not need to have all the technical answers from day one. What matters most is that you are curious, ask the right questions, maintain oversight, and are eager to learn how quality, logistics, production, and customer expectations connect.

As you grow in the role, you will also become involved in RFQs, proposals, and New Product Introductions. You will learn to understand customer requirements and quality expectations at an early stage and assess together with the team whether Neways can deliver them in the right way.

This is what we offer you

You will join an international high-tech organisation where innovation, quality, and collaboration are at the heart of everything we do. At NCWS Echt, you will work in an open and informal environment where colleagues know each other, communication lines are short, and initiative is highly valued.

As a Junior Customer Quality Engineer, you will be given the time and support to learn the role step by step. You will work alongside experienced Quality Engineers and colleagues within the Customer Focus Team and receive guidance in developing your knowledge of quality, customer management, and our manufacturing processes.

The combination of a specialised manufacturing site and the international strength of the Neways Group gives you responsibility from the start and excellent opportunities to develop into a fully qualified Customer Quality Engineer.

In addition, we offer:

• A competitive salary based on your knowledge and experience;
• 27 vacation days and 13 ADV days;
• Flexible working hours and the opportunity to work partly from home;
• Intensive guidance and plenty of opportunities to learn on the job;
• Training and development opportunities in quality, technology, and personal development;
• Excellent career opportunities within Quality and other disciplines across Neways;
• A competitive pension scheme;
• Holiday allowance;
• Travel reimbursement;
• An attractive bicycle plan.

This is what you bring to the team

You are customer-focused, eager to learn, and communicatively strong. You enjoy bringing structure, following up actions, and making sure agreements are kept. Even when several topics require your attention at the same time, you stay calm and maintain oversight.

You do not need to be an experienced Quality Engineer yet. We are mainly looking for someone who is curious about technology and quality, connects easily with people, and is motivated to learn how to guide customers professionally through quality-related topics.

You are not afraid to ask questions and know when to involve the expertise of colleagues. You feel comfortable in a dynamic environment and can work effectively with different personalities, priorities, and international contacts.

Additionally, you bring:

• HBO level of working and thinking, for example through a technical, business, logistics, or quality-related education;
• You are a graduate or have up to approximately three years of relevant work experience;
• Experience in customer contact, quality, production, logistics, or a technical environment is an advantage, but not a requirement;
• Interest in quality methodologies such 8D and FMEA and the motivation to develop your knowledge in these areas;
• A structured, accurate, and proactive way of working;
• Strong communication skills and the ability to connect easily with others;
• A stress-resistant mindset and the ability to set priorities;
• Good command of English;
• Good command of Dutch is strongly preferred; German is an advantage;
• Affinity with semiconductor, high-tech manufacturing, or the ASML ecosystem is an advantage.

Your daily responsibilities include

• Assessing, registering, and coordinating customer complaints under the guidance of experienced colleagues;
• Monitoring actions, deadlines, and progress across ongoing complaint cases;
• Maintaining contact with customers throughout the complaint process;
• Coordinating with colleagues within NCWS Echt and our production site NSK in Slovakia;
• Requesting and following up root cause analyses and corrective actions;
• Reviewing analyses and improvement actions together with experienced colleagues;
• Coordinating the technical resolution with Account Engineering, Quality, and other disciplines;
• Supporting customer audits, Business Reviews, and Voice of Customer discussions;
• Contributing to customer-specific quality improvement plans;
• Supporting New Product Introductions and RFQ/proposal processes;
• Actively contributing to structural quality improvements;

Developing your knowledge of quality methodologies, customer communication, and working in an international high-tech manufacturing environment.

Security requirements

Neways serves customers in industries including defense, semiconductors, automotive and medical technology. An internal access and authorization procedure therefore forms part of the selection and onboarding process for all new employees. Depending on the role, additional authorization requirements may apply.