IT Tech Support Associate

Adecco Netherlands; Amsterdam; On-site; EUR 60.000 - 80.000; Full time

Job summary

A global leader in technology services is seeking an IT Tech Support Associate in Amsterdam. In this role, you will provide technical support for IT incidents, collaborate with teams to resolve issues, and maintain documentation. Ideal candidates will have proven experience in IT operations and strong communication skills. This position offers a competitive salary and 25 vacation days with development opportunities.

Benefits

A salary between 3300 - 3600 gross per month

25 vacation days + 8.33% vacation allowance

Pension plan participation from day one

Access to the Adecco Academy for training

An international, collaborative team environment

Qualifications

• Proven experience in technical support or IT operations.
• Strong communication and troubleshooting skills.
• Must-have: Infrastructure Event Management (P3 – Advanced).

Responsibilities

• Provide technical support for IT incidents and service requests.
• Collaborate with internal support and product teams to resolve problems.
• Ensure proper documentation, escalation, and follow-up of all cases.

Skills

Technical support

Communication skills

Troubleshooting

Customer service

Job description

Overview

Are you passionate about solving technical problems and helping customers? We’re looking for an IT Tech Support Associate to join our team and provide high-quality technical support for IT-related issues.

What are you going to do?

In this role, you’ll be the first point of contact for customers, helping to resolve incidents, service requests, and technical queries efficiently and professionally.

You’ll collaborate with other support and product teams to ensure timely resolution of issues, while maintaining clear documentation and communication throughout the process.

What You’ll Do

• Provide technical support for IT incidents, issues, and service requests;
• Collaborate with internal support and product teams to resolve problems;
• Ensure proper documentation, escalation, and follow-up of all cases;
• Focus on direct customer interaction (not transaction processing).

What do we offer?

• A salary between 3300 - 3600 gross per month;
• 25 vacation days + 8.33% vacation allowance;
• Pension plan participation from day one;
• Access to the Adecco Academy for training and career development;
• An international, collaborative team environment.

Where will you work?

A global leader in technology services and consulting, known for delivering innovative IT solutions to clients across various industries. You’ll be part of a dynamic, international environment focused on operational excellence, continuous improvement, and customer satisfaction. This is a great opportunity to grow your skills while supporting enterprise-level infrastructure and applications.

What do we ask?

• Proven experience in technical support or IT operations;
• Must-have: Infrastructure Event Management (P3 – Advanced);
• Strong communication and troubleshooting skills;
• Ability to work in a fast-paced, customer-facing environment;
• Availability for full on-site work.

Are you interested?

If you're ready to take on a hands-on support role in a dynamic IT environment, apply now and bring your expertise to a team where your skills truly matter.