IT Systems & Services (ITSS) Intern

Catawiki; Amsterdam; Hybrid; EUR 10,000 - 15,000; Part time

Benefits offered by this job

€100 Catavoucher on joining

€50 Catavoucher on birthday

Extra day off each year

Job summary

Catawiki is seeking an IT Support intern in Amsterdam, Netherlands. You will gain hands-on experience in how an IT team supports the organization and its stakeholders, both technical and non-technical.

You'll handle end-user issues, assist with device provisioning and lifecycle, and document solutions to help the team. The role promotes learning, collaboration, and real impact in a scale-up environment.

Qualifications

• Currently enrolled in a Dutch university and remain enrolled for the entire duration of the internship.
• Experience in IT helpdesk or user support is a plus.
• Excellent written and spoken English communication.

Responsibilities

• End-user support: serve as first point of contact for technical issues and help users resolve day-to-day problems.
• Device management: assist with provisioning, setup, and lifecycle of company laptops and hardware.
• Documentation: record solutions and share knowledge with colleagues.

Skills

Customer service

Communication skills

English fluent

Apple devices experience

Team player

Education

Dutch university student

Job description

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

About the role

As an IT Support intern you will gain experience and knowledge about how an IT team operates within a business. You’ll have the opportunity to work with all kinds of stakeholders from various areas within the organisation; both technical and non-technical. You will gain knowledge on the employee lifecycle from the perspective of a support function of an organisation and how we impact overall productivity.

What you’ll do

End-user Support:

• Serve as first point of contact for technical support, managing and resolving day-to-day IT issues
• Coordinate with senior team members for complex problem resolution
• Document solutions and share knowledge with end-users

Device Management and Lifecycle:

• Execute end-to-end laptop provisioning and configuration
• Manage hardware logistics and inventory tracking
• Handle employee technology onboarding, including account creation and system setup
• Coordinate equipment returns and account closures during offboarding
• Maintain accurate documentation of all processes

What you’ll bring

• Good communication skills - verbal and written
• Positive customer service skills with the ability to make people feel validated
• Willingness to support where needed
• Curious mindset and willingness to to learn new things
• Ability to ask questions when to get a better understanding
• Willingness to share information and teach people how issues were resolved
• Hands on approach to tasks
• Detail oriented in all things you do
• Basic technical skills / understanding of technical terms
• Ability to find information to help troubleshoot technical issues
• Knowledge or previous experience of using Apple laptops
• Fluent in English - Dutch & additional languages are a plus
• Currently enrolled in a Dutch university & remain enrolled for the entire duration of the internship

Where you’ll be:

The role is based in Amsterdam, The Netherlands.

Why You'll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You'll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.