IT Support Team Lead
Channable
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Benefits offered by this job
Job summary
Qualifications
- 5+ years of experience in IT with 2+ years in a supervisory role.
- Deep knowledge of Windows and MacOS environments.
- Experience with project and service management.
- Proactive mindset for improving user experience.
Responsibilities
- Translate business needs into IT solutions.
- Plan and review OKRs.
- Mentor team members and provide feedback.
- Manage IT workload and resources.
- Make sure information is well documented.
- Support the rollout of new tools.
- Maintain vendor relationships.
Skills
Tools
Job description
You will be the strategic bridge who translates business needs into reliable IT solutions. Together with a skilled team of 3 IT Engineers, you will plan and set the future tracks of our IT infrastructure and collaborate with our DevOps team to ensure a secure, reliable, and scalable IT environment.
- You’re fluent in the english language as well as "business" to "tech" and can translate vice versa
- You have at least 5+ years of experience within the area of IT and at least 2+ years of experience in a supervisory role
- You have deep knowledge of Windows and MacOS environments, including troubleshooting hardware and software issues
- Solid coordination, communication and crisis management skills
- Good understanding of common Security & Compliance practices
- Planning and reviewing of OKRs
- Mentor and coach team members, providing performance feedback and identifying opportunities for professional development and skill building.
- Plan, delegate and prioritize our general IT workload
- Liaise issues with large(r) impact with team members, departments & stake holders
- Keep a good overview of our automations and make sure information is well documented
- Support & plan the rollout of new tools, devices, and processes, ensuring smooth adoption by our end-users
- Manage relationships with external IT vendors and service providers, ensuring contracts meet organizational needs and cost objectives
- You are a people-oriented individual who helps others with an open and approachable attitude
- You enjoy working with modern technologies and are not afraid of learning some new tricks
- You are pragmatic and empathic towards your team members and other stakeholders (i.e. colleagues, suppliers etc.)
- You have a proactive mindset, looking for recurring issues and opportunities to improve the user experience
- You bring some experience with Project- and Service management
- You are not afraid of tackling larger projects and know how to break them down into smaller, achievable milestones
- You have experience with structuring/restructuring teams to improve efficiency and ensure the right talent is in the right "gear" for the best output.
- You have an eye for improving workflows and processes to eliminate friction and waste.
Bonus points for:
- Experience with any of the listed applications:
- Github
- Hubspot
- 1Password
- JumpCloud
- Google Cloud / Workspace
- Torii
- Linux, iOS, Android
- Scripting languages (PowerShell / Bash)
- Any relevant certifications or proven track records
Other requirements/some practical things we expect from you:
- You’re available for at least 32 hours per week;
- You are willing to come to our Utrecht office for two days/week;
- You have a valid work permit for the Netherlands or EU citizenship;
- You live in (or close to) Utrecht, or are willing to move // You live in the Netherlands.
Important note: We understand that studies show women may only apply for roles when they feel they meet 100% of the requirements; therefore, we strongly encourage you to apply even if you don't check every box, as we are looking for passionate individuals with potential and a willingness to grow.
Channable was founded in 2014 in the heart of Utrecht. We are now a strong team of 320+ diverse individuals, and more than +40 nationalities. Joining Channable means you’re looking for a bit more than just a job. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at who we are here and on our Instagram or LinkedIn! Wanna get to know us even more? Give our Culture Playbook a read.
Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.
Want to read more about our development adventures? Then visit our inspiring tech blog: https://tech.channable.com/
And if this makes you enthusiastic, you can also take a look at some of our open-source work at https://github.com/channable to get a feeling of how we work together and what our code looks like.
- Gross monthly salary ranging from € 5.000 - € 6.000 based on a 40-hour work week. The salary is determined based on your experience.
- 8% holiday allowance - 8% of your yearly salary, which is paid together with your May salary.
- Stock Appreciation Rights: eligible employees can financially profit from Channable’s success.
- Annual L&D budget of €1 000 to spend on anything you want to learn. You can take full advantage of this to grow professionally.
- Saving for old age - we have a savings scheme for old age, which can accrue up to 5% of your monthly salary.
- Company-wide performance bonus, up to 10% of your annual salary, determined yearly by our founders based on financial planning and targets.
- Traveling to our office? No problem, we got you covered (NS Business Card, or €0,23 per km if you decide to use a different means of transport).
- To work in a beautiful historic and fully renovated office in the heart of Utrecht & with a flexible hybrid working policy of (minimum 2 days in the office).
- Since you can work from home for 3 days a week, we will provide home office supplies.
- Having flexible working hours means starting your day between 8.00–10.00 am.
- 26 vacation days + 2 reload days based on 40 hours.
- We offer a 3-week-long workcation; and an additional 3 weeks, if you live as an expat in the Netherlands!
- Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave.
- We want you to feel good - please feel free to use our discounted Urban Sport Club subscription.
- You have free & anonymous access to the OpenUp platform, and psychologists. This free service is also available to your family members.
- Channaweekend (we will go abroad in 2026 for a long weekend with all the colleagues from all over the world).
- At Channable, our Chef and Commis Chef prepare fresh meals Monday to Thursday, catering to all dietary needs - including vegan, vegetarian, and gluten-free - to keep our team fueled and inspired! On Fridays, we switch it up by ordering in tasty sandwiches and salads. Or, you can go to the city center to get the lunch of your choice.
- Additional working conditions like massages, in-office bar (Channabar), parties, even personal training sessions at our Channagym, video games, and many more!
Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. If it's a match, Ioana (our Tech Talent Acquisition Partner) will get in touch with you for an introduction call. After that, you'll be invited for interviews. We look forward to hearing from you as soon as possible!
Note: Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.
At Channable, we strive to create and foster an environment of belonging and collaboration and we believe in diverse and inclusive teams.
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