IT Support Specialist

Sensorfact; Utrecht; On-site; EUR 40.000 - 55.000; Full time

Job summary

A growing tech company in Utrecht is seeking an IT Support Specialist to provide top-notch IT support to colleagues. The role involves troubleshooting hardware and software issues, supporting network connectivity, and onboarding new employees. The ideal candidate has 3+ years of IT support experience and strong communication skills. The company fosters a collaborative environment that values team input.

Benefits

Career Growth opportunities

Supportive environment

Diverse culture with international team

Qualifications

• 3+ years of experience in IT support with strong hands-on experience.
• Strong understanding of hardware, software, and networking principles.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide hardware and software solutions for IT needs.
• Handle technical support requests via ticketing system, email, phone.
• Support network-related issues including LAN, Wi-Fi, VPN.

Skills

IT support experience

Hardware and software understanding

Excellent communication skills

Problem-solving mindset

Teamwork and collaboration

Job description

About the job

Sensorfact’s mission is to eliminate all industrial energy waste, help our customers use it more efficiently, and redirect their costs to support what matters more: their own mission. We are rapidly expanding and doubling in revenue every year, and as you can imagine, that comes with many challenges in IT Support Specialist (from vendor management to security policies).

What you will do:

As our IT Support Specialist, you will empower your colleagues by providing top-notch hardware and software solutions and assisting them with all IT needs. You’ll handle technical support requests via our ticketing system, email, phone, or in person; troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, and peripherals; and install, configure, and maintain software, operating systems, and applications. You’ll also support network-related issues (LAN, Wi-Fi, VPN, DNS, DHCP), manage user accounts and permissions, and assist with IT asset management, including inventory, setup, and decommissioning.

Additionally, you’ll provide IT support for onboarding and offboarding, and document solutions and procedures to build a strong knowledge base and ensure consistency. We can assure you that you won’t get bored — you’ll tackle a wide range of technical challenges while supporting colleagues across all departments.

Who are you:

• 3+ years of experience in IT support, including strong hands-on experience, you do not hesitate to get your hands dirty and be an example.
• Strong understanding of hardware, software, and networking principles and how to apply them to make our IT environment run smoothly.
• You're approachable, helpful, and enjoy making tech feel easy, you see IT as a support function that enables people to do their best work.
• Excellent communication and interpersonal skills which you will put into practice by fostering collaboration with your colleagues and looking for stakeholder buy-in.
• A problem-solving mindset and a proactive approach to identifying and resolving issues.
• Ability to work independently when needed but always as part of a team.
• A passion for technology and a desire to learn and grow.

About us

At Sensorfact, we’re on a mission to reduce energy waste and create a smarter, more sustainable future. Our Energy Management System helps industrial businesses cut energy consumption and reduce costs by up to 10%, using cutting-edge hardware, software, and expert insights.

We’re growing fast—recognized by Techleap’s Rise Program for tackling climate change and named one of Deloitte’s fastest-growing tech companies. Now, we\’re reaching a major milestone a strategic partnership with ABB, a global leader in electrification and automation. Together, we’re driving the future of industrial efficiency and sustainability.

Our core values—transparency, ownership, and teamwork—drive everything we do. Every day, we collaborate, innovate, and push boundaries to deliver solutions that make a difference.

Why Join Us?

• Career Growth: Unlock opportunities to advance your career within a rapidly scaling business
• Make an impact: Be part of solving one of today\'s biggest challenges creating a sustainable future
• Supportive Environment: Work in a collaborative team that values your ideas and invests in your success
• Diverse Culture: Join a dynamic, inclusive team of 300+ people from over 50 nationalities

Ready to help us shape the future?

Let’s make it happen!