IT Support Analyst (Onsite)

Phenom; Rotterdam; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Health & wellness benefits

Flexible hours

Generous vacation & holidays

Career development opportunities

Perks in every location

Job summary

Phenom in Rotterdam is seeking a hands-on IT Support specialist to maintain endpoint devices and office infrastructure for a global team. You will handle MacOS, Windows, and Ubuntu systems, manage MDM, and support conference room setups in a dynamic, fast-growing AI-powered company.

The role is onsite at the Rotterdam office, requiring strong English communication and collaboration with global IT teams. Prior experience with Jira Service Management and security policies is advantageous.

Qualifications

• Strong problem-solving skills with excellent verbal and written communication in English.

Responsibilities

• Device Troubleshooting & Support: Provide technical support for MacOS, Windows and Ubuntu systems; Diagnose and resolve hardware, software, and OS-related issues; Ensure timely resolution of IT tickets using Jira Service Management (JSM).
• Conference Room & IT Setup: Set up and maintain AV equipment, conference room systems, and remote meeting solutions; Troubleshoot video conferencing tools and hardware for seamless communication.
• MDM Management, User Access & IT Security: Deploy and manage devices using Endpoint Central, Mosyle, and other MDM solutions; Manage user accounts, access controls, IT security policies and compliance; Provide support for VPN, endpoint security, and system updates.
• Networking & Infrastructure: Assist with basic network troubleshooting, including Cisco Meraki configurations; Support network connectivity issues and ensure a stable IT environment.

Job description

Job Requirements

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,600 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

Job Requirements

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,600 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

As an integral part of our Global IT team, you will be responsible for endpoint support, device management, conference room systems, and vendor coordination for our global employees and office infrastructure. The ideal candidate will have a strong understanding of modern workplace tools, experience working with global IT teams and fluency in English. This is an onsite role based out of our Rotterdam office.

What You'll Do

Device Troubleshooting & Support:

• Provide technical support for MacOS, Windows and Ubuntu systems.
• Diagnose and resolve hardware, software, and OS-related issues.
• Ensure timely resolution of IT tickets using Jira Service Management (JSM).

Conference Room & IT Setup

• Set up and maintain AV equipment, conference room systems, and remote meeting solutions.
• Troubleshoot video conferencing tools and hardware for seamless communication.

MDM Management, User Access & IT Security

• Deploy and manage devices using Endpoint Central, Mosyle, and other MDM solutions.
• Manage user accounts, access controls, IT security policies and compliance
• Provide support for VPN, endpoint security, and system updates.

Networking & Infrastructure

• Assist with basic network troubleshooting, including Cisco Meraki configurations.
• Support network connectivity issues and ensure a stable IT environment.

What You Have Done

• 1+ years of working or experience in IT support or a similar role
• Experience in MacOS and Google Workspace. Experience with Windows and Ubuntu would be an asset(s).
• Experience with MDM tools like Endpoint Central and Mosyle.
• Familiarity with ticketing systems (e.g., Jira Service Management - JSM).
• Basic knowledge of networking (Cisco Meraki preferred).
• Ability to troubleshoot conference room AV setups (Zoom, Google Meets, MS Teams etc) and IT equipment.
• Strong problem-solving skills with excellent verbal and written communication in English.
• IT certifications (e.g., CompTIA A+, Cisco CCNA, or Google certifications) would be an asset(s).
• Experience with enterprise security policies and endpoint management would be an asset(s).
• Familiarity with scripting (PowerShell, Bash, or Python) for automation would be an asset(s).
• Applicants for this role must be currently authorized to work in the country hired. At this time, we are not accepting applicants who require sponsorship, whether now or in the future.
• This is an on-site role that requires working from the Rotterdam office 5 days a week.

Benefits

We want you to be your best self and to pursue your passions!

• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Generous vacation policies & holiday time off
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.