IT Service Manager

We are looking for an experienced IT Service Manager to lead and enhance our IT service operations. In this role, you will be responsible for ensuring high-quality IT issue resolution, executing strategic IT projects, and modernizing IT infrastructure through automation. You will also drive IT security alignment with business objectives and build a high-performing IT team that delivers an outstanding service experience.

Key Responsibilities

• Lead IT Service Operations: Oversee IT service delivery, ensuring fast and efficient resolution of technical issues while continuously optimizing processes to enhance response times and user satisfaction.
• Drive IT Infrastructure Projects: Manage company-wide IT migrations, automation strategies, and infrastructure improvements, ensuring seamless transitions.
• Vendor Management: Establish a vendor scorecard and implement improvement plans for vendor selection and performance evaluation.
• Enhance IT Security: Align IT security measures with business goals while ensuring compliance with industry regulations such as ISO 27001 and SOC 2.
• Foster a Service-Centric Culture: Build an IT service experience that prioritizes end-user satisfaction, proactive problem-solving, and a customer-first approach.
• Recruit, Train & Develop the IT Team: Build and mentor a strong IT team by hiring, upskilling, and fostering technical excellence.
• Collaboration & Alignment: Work closely with stakeholders across departments to ensure IT initiatives drive business efficiency and support company objectives.

• Degree/Diploma in IT, Computer Science, or a related field.
• Proven experience managing IT support teams in a fast-paced environment.
• Strong expertise in IT service management (ITSM) and IT operations best practices.
• Experience with IT infrastructure management, automation, and cloud solutions.
• Solid understanding of IT security frameworks and compliance standards (ISO 27001, SOC 2).
• Ability to drive IT process improvements and efficiency enhancements.
• Excellent problem-solving, decision-making, and stakeholder management skills.

• A competitive salary package that rewards your hard work.
• 25 paid vacation days. And if that's not enough, you can purchase up to 10 more.
• A world of growth and development opportunities to enhance your skills. You'll have unlimited access to our treasure trove of GoodHabitz resources and MyAcademy.
• Access to mental coaching through our partner, OpenUp, to keep your mind in top shape.
• An annual do-good-day, fully paid, so you can contribute to a cause you're passionate about.
• Travel and expense reimbursement because we've got your journey covered.
• Pension and disability insurance, securing your financial well-being in the long run.
• Working in a company that welcomes artificial intelligence and uses it to improve internal processes and push AI-powered features quickly.
• MacBook Pro.