IT Service Delivery Manager

Vanderlande Industries B.V.; Schiphol; Hybrid; EUR 61,000 - 75,000; Full time

Benefits offered by this job

Work from home 40%

Health budget

Commuting allowance

Pension plan

On-site health centres

Training programs

Company restaurant

Job summary

Vanderlande Industries B.V. at Schiphol seeks an IT Service Delivery Manager to oversee end-to-end service delivery for mission-critical environments, coordinating with site teams and external support to ensure SLA targets are met.

The role demands strong relationship management, English fluency, ITIL knowledge, and 8+ years in IT/OT with 3+ years in service delivery. The position offers a hybrid work model and a competitive benefits package.

Qualifications

• Bachelor's or master's degree in IT, Engineering, Business, or related field.
• 8+ years IT/OT experience with at least 3 years in service delivery or service management.
• Hands-on experience in enterprise‑level service delivery (IT infra, software, apps, networks or control systems).
• Strong in customer relationships and stakeholder management; trusted by customers and peers.
• Fluent in English (Dutch is a plus).
• ITIL4 certification preferred.

Responsibilities

• Ensure IT and OT services are delivered as agreed, meeting SLA targets and contractual commitments.
• Own incident, problem, and change processes, communicating clearly through the service lifecycle.
• Define and improve service delivery strategies, policies, and performance.
• Collaborate across IT, operations, and business teams to deliver integrated solutions.
• Identify and mitigate risks while ensuring business continuity and compliance.
• Support pre-sales and project transitions by representing service capabilities and shaping deliverables.
• Lead service review meetings, performance reporting, and customer escalations.
• Adhere to global standards, procedures and ways of working defined at HQ Veghel.
• Provide feedback on improvement opportunities when applicable.

Skills

Relationship management

Stakeholder management

English proficiency

ITIL knowledge

Education

Bachelor's or Master's degree in IT/Engineering/Business

Tools

ITIL4 certification

Job description

Job Title IT Service Delivery Manager

Job Description: At Vanderlande, we support the systems behind the scenes automating warehouses, streamlining logistics, and making sure goods reach their destination on time and complete. As an IT Service Delivery Manager, you will be the go‑to expert for service performance, working with the site based team at Schiphol.

Your role

This is a customer‑facing role that requires strong relationship management skills, as you will work closely with Service Contract Manager, Site Based team and both internal and external support teams to oversee end‑to‑end service delivery across mission‑critical environments.

• Ensure IT and OT services are delivered as agreed, meeting Service Level Agreement (SLA) targets and contractual commitments.
• Own incident, problem, and change processes, keeping communication clear and consistent throughout the service lifecycle of IT/OT systems.
• Define and improve service delivery strategies, policies, and performance.
• Collaborate across IT, operations, and business teams to deliver integrated solutions.
• Identifying and mitigating risks while ensuring business continuity and compliance.
• Support pre‑sales and project transitions by representing service capabilities and shaping deliverables.
• Lead service review meetings, performance reporting, and customer escalations.
• Adherence to the global standards, procedures and ways of working as defined at HQ Veghel.
• Provide feedback on improvement opportunities when applicable.

Who you are

• Bachelor's or master’s degree in IT, Engineering, Business, or a related field.
• 8+ years of experience in IT/OT, with at least 3 years in service delivery or service management.
• Hands‑on experience in enterprise‑level service delivery (IT infrastructure, software, applications, networks, or control systems).
• Strong in customer relationships and stakeholder management; trusted by customers and respected by peers.
• Fluent in English (Dutch is a plus).
• Commercial mindset: you see opportunities for upsell and cross‑sell opportunities such as retrofits, system enhancements, or service modifications within existing accounts.
• Knowledge of ITIL best practices; ITIL4 certification preferred.

What do we offer?

This position offers a competitive salary range of € 5.500 to € 6.700 per month (excluding 8% holiday allowance).

• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• A Health & Wellbeing budget worth €300,- per calendar year.
• Commuting allowance, including full reimbursement of travel by public transport.
• Working from home allowance.
• Collective pension scheme and discount on additional health insurance.
• On‑site company health centres with a gym, physiotherapists and occupational therapists.
• Vanderlande Academy and training facilities to boost your skills.
• A variety in Vanderlande Network communities and initiatives.
• And a great company restaurant and coffee bar with barista.

Diversity & Inclusion

Vanderlande embraces diversity in all its forms. We welcome qualified applicants regardless of race, religion, gender, sexual orientation, age, or disability status.

Every day, millions of people rely on Vanderlande without even knowing it. From baggage checked in at the airport to parcels on their way to someone’s doorstep, our automation solutions help keep the world moving. Vanderlande designs, delivers, and supports automation technology, operational software, and lifecycle services for leading airports and parcel operations worldwide. Across more than 100 countries, our customers rely on us to keep their operations moving reliably, efficiently, and sustainably. Behind every solution are the people who make it happen.

At Vanderlande, how we work matters just as much as what we deliver. Our values, Every Day Better, We Care, and Team Play, guide how we collaborate, support each other, and create value for our customers. Here, you can work with colleagues across disciplines and cultures, contribute to work that makes a difference, and build your future in an organisation that invites you to grow.

Explore what is possible at Vanderlande and discover how you can make an impact. Aspire. Grow. Achieve. Together.