IT Onsite Support Engineer

TN Netherlands; Amsterdam; On-site; EUR 40.000 - 70.000; Full time

Job summary

Join a forward-thinking company that thrives on innovation and sustainability! As an IT Onsite Support Engineer, you'll deliver high-quality IT services while working with cutting-edge technologies. Your role will include providing exceptional support to end-users, managing IT assets, and collaborating with teams across the Benelux region. With a commitment to customer satisfaction and continuous improvement, this position offers a dynamic environment where your ideas are valued. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you!

Qualifications

• At least 2 years of experience in IT service delivery.
• Strong technical skills for PCs and Windows 10/11.

Responsibilities

• Provide onsite support for IT issues and service requests.
• Image, deploy, and upgrade PCs; manage IT assets.
• Collaborate with teams using ITIL methodology.

Skills

IT service delivery

Technical troubleshooting

Customer service

Cultural awareness

Communication skills

Education

Higher degree/diploma

ITIL Foundation certification

Tools

ServiceNow

Microsoft products

Job description

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Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure, and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

Mission

The IT Onsite Support Engineer provides high-quality IT services to stay competitive in an increasingly interconnected world. Atlas Copco’s digital journey continues, enabling us to run our business at full speed.

Your main workplace will be Amsterdam, Netherlands, with occasional trips to other Atlas Copco locations in the Netherlands (Oss, Oosterhout, Tilburg, Zwijndrecht, Zwolle, and Leende).

This position reports to the IT Team Leader – Netherlands (Ferry van den Boomgaard).

Responsibilities

1. Provide full onsite/desk side support to end users for all their IT issues, service/change requests.
2. Image, deploy, upgrade, and refresh PCs; manage assets.
3. Administrate and resolve incidents assigned to the local on-site support.
4. Participate in small to medium-sized projects.
5. Provide hands-on support to our specialist team with server, network, telephony infrastructure.
6. Advise customers and users on their IT needs and best practices.
7. Establish and maintain strong relationships with local businesses.
8. Provide local subject matter expertise regarding processes, technology, organization, and business.
9. Continuously develop and improve On-Site Support service delivery.
10. Maintain a focus on customer satisfaction, compliance, and standards.
11. Work with the Service Desk, Application Managers, IT Managers, and other stakeholders using the ITIL methodology for IT Service Management.
12. Collaborate with peers at other Benelux locations for cross-functional support.
13. Follow up on daily operations and projects (ticket handling) to ensure reportability.

Experience

• At least 2 years of successful IT service delivery experience.
• Proven experience as a single point of contact in service delivery.
• Experience working with peers across different regions with cultural awareness.

Knowledge

• Strong technical troubleshooting skills for PCs, laptops, Windows 10/11.
• Good knowledge of Microsoft products.
• Basic knowledge of cloud technologies.
• Understanding of IT service delivery in dynamic environments.
• Familiarity with ITIL, PMI, and SDLC processes.
• Experience with ServiceNow is a plus.

Education

• Higher degree/diploma or IT industry certifications.
• ITIL Foundation certification is beneficial.
• Fluency in Dutch and English, spoken and written.

Personality

• Customer-centric, understanding and exceeding customer needs.
• Team player and diplomatic, able to unite team members and stakeholders.
• Methodical, organized, and able to prioritize and deliver.
• Resilient, adaptable to change, and promotes self-sufficiency.
• Innovative, positive, flexible, and embraces digital transformation.
• Open-minded, curious, and eager to learn new perspectives.
• Aligned with our DNA: Commitment, Interaction, Innovation.