Internal IT Manager

Youwe Holding BV; Rotterdam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Office lunches

Learning budget

Flexible hours

Hybrid work

Remote 4 weeks

Loyalty days

Bike plan

Gym discount

Job summary

Youwe is seeking an IT Manager to own the internal IT environment across our international offices and to drive adoption of AI tooling in partnership with HR and discipline leads.

You will translate strategy into day-to-day operations, manage the roadmap and budget, and oversee cloud migration to create a simpler, more secure, scalable IT landscape.

Qualifications

• 5+ years in IT operations or a comparable role.
• Experience leading people and delivering improvements in a complex IT environment.
• Proven experience managing hosting, managed-service, or other critical IT suppliers, including SLAs, contracts, and cost control.
• Solid knowledge of cloud, SaaS, and modern workplace technology (e.g., Microsoft 365, MDM, SSO, MFA).
• Experience leading or coordinating IT migration, change, or transformation programs.
• Practical understanding of security and compliance, including IAM, access management, and incident management.
• Experience with enterprise AI tooling, governance.
• Professional fluency in Dutch and English.

Responsibilities

• Lead the internal IT team, including Support Engineering and Functional Application Management, setting clear priorities and supporting performance and development.
• Build and deliver one company-wide internal IT roadmap, translating the needs of all offices into a prioritized backlog.
• Keep internal IT reliable, secure, and user-friendly by resolving incidents and addressing recurring issues at their root cause.
• Manage key IT suppliers and our hosting partner, steering on SLAs, service quality, capacity, escalations, and cost.
• Lead the move from remaining on-premise systems to cloud and SaaS, and harmonize the IT and SaaS landscape across offices.
• Lead the team and the operational agenda, while partnering closely with the CTO, who sets technology direction and architecture standards.
• Own the internal IT budget, contracts, and licenses, and report monthly to the COO on availability, risks, and roadmap delivery.

Skills

IT operations

IT service delivery

Team leadership

Cloud & SaaS

Microsoft 365

IAM & SSO

Security & compliance

AI tooling governance

Dutch & English

Tools

MS 365

Job description

At Youwe, technology helps our people and clients do their best work. You will have real ownership of internal IT at Youwe, as IT Manager you are responsible for the internal IT environment across our international offices, from workplace technology, cloud, and SaaS to suppliers, security, and service delivery. Drive adoption and measurable usage of approved AI tooling across Youwe, together with HR and discipline leads.

Your job is to turn that direction into effective day-to-day operations and meaningful change. From roadmap and budget to cloud migration and landscape harmonization, you make sure internal IT becomes simpler, more secure, and ready to scale with a growing international organization.

Key Responsibilities

Lead the internal IT team, including Support Engineering and Functional Application Management, setting clear priorities and supporting performance and development;

Build and deliver one company-wide internal IT roadmap, translating the needs of all offices into a prioritized backlog;

Keep internal IT reliable, secure, and user-friendly by resolving incidents and addressing recurring issues at their root cause;

Manage key IT suppliers and our hosting partner, steering on SLAs, service quality, capacity, escalations, and cost;

Lead the move from remaining on-premise systems to cloud and SaaS, and harmonize the IT and SaaS landscape across offices;

Lead the team and the operational agenda, while partnering closely with the CTO, who sets technology direction and architecture standards;

Own the internal IT budget, contracts, and licenses, and report monthly to the COO on availability, risks, and roadmap delivery.

Job requirements

5+ years of experience in IT operations, IT service delivery, internal IT management, or a comparable role;

Experience leading people, setting priorities, and delivering improvements in a complex IT environment;

Proven experience managing hosting, managed-service, or other critical IT suppliers, including SLAs, contracts, and cost control;

Solid knowledge of cloud, SaaS, and modern workplace technology, such as Microsoft 365, MDM, SSO, and MFA;

Experience leading or coordinating IT migration, change, or transformation programs;

Practical understanding of security and compliance, including IAM, access management, and incident management;

Experience with enterprise AI tooling, governance;

Professional fluency in spoken and written Dutch and English.

Nice-to-haves

Relevant certifications such as ITIL, Microsoft 365, service management, or security certifications;

Hands-on implementation experience with cloud or SaaS migrations;

Strong understanding of DLP, identity, data classification and security implications of AI SaaS;

Experience harmonizing IT and SaaS landscapes across multiple offices or countries;

Experience with IT onboarding and offboarding, and audit-ready asset, license, and configuration records;

Experience within a digital agency or fast-paced international environment.

Office lunches, snacks & drinks;

Learning budget & learning time off;

Flexible hours & hybrid work options;

4 weeks remote work per year from anywhere;

Loyalty days: extra vacation after 3 & 6 years;

Bike plan: 40% discount on commuting products;

Gym/Sports subscription: 40% discount for your gym or sports facility under the Bedrijfsfitness Nederland network.

About Youwe

Youwe is a full-service Digital Agency with over 25 years of delivering value to clients, and a diverse network of over 200 experts.

At Youwe, we build digital platforms that connect data, simplify processes and put AI to work where it creates real value. From AI agents and process intelligence to the data and cloud foundations behind them, we help businesses grow revenue, protect margins and get to market faster.

Every day, we turn curiosity and creativity into solutions that make a real impact.

Join our team and make an impact -