Intern UX / Design & Communication

ING Nederland; Amsterdam; Hybrid; EUR 7,100 - 8,500; Part time

Benefits offered by this job

Internship allowance 700 EUR

Hybrid working

Your own work laptop

Job summary

ING Nederland is offering a UX/UI Design internship focused on Experience & Engagement Design within the CoE. You’ll improve end-to-end user journeys, visuals, and content across SharePoint hubs, turning complex topics into simple experiences.

As a student in UX/UI or related field, you’ll gain hands-on design experience, create short videos, and collaborate with a creative team. Hybrid working and a 700 EUR internship allowance are provided, with a dedicated laptop and mentorship.

Qualifications

• Student in UX/UI, Design, Communication, Digital Media or similar.
• Strong skills in visual design tools (e.g., Figma).
• Experience or interest in UX/UI design and user journeys.
• Ability to simplify complex information into clear messages.
• Basic experience with video creation/editing.
• Creative mindset and attention to detail.
• Strong communication skills and willingness to collaborate.

Responsibilities

• Experience or interest in UX/UI design and user journeys.
• Ability to simplify complex information into clear messages.
• Basic experience with video creation/editing.

Skills

UX/UI design

Figma

Visual design

Video creation/editing

Communication

Collaboration

Creative mindset

Education

Student in UX/UI or related field

Job description

• Improve the end-to-end user experience of CoE services (SharePoint hub, onboarding journeys, materials).
• Identify friction points and propose UX-driven improvements.
• Create simple, intuitive flows that help users understand what to do next.
• Visual Design & Communication
• Design clear and engaging visuals (infographics, slides, UX mockups).
• Translate complex topics (governance, tools, processes) into simple, user-friendly content.
• Ensure consistency in look & feel across all CoE materials.
• Content & Storytelling (SharePoint & Beyond)
• Create and improve content on our Citizen Development SharePoint hub.
• Turn technical topics into engaging, easy-to-read experiences.
• Showcase success stories that inspire adoption.
• Video & Digital Media
• Design and produce short, engaging videos (tutorials, demos, success stories).
• Support scripting, storyboarding, and editing.
• Help us communicate in formats users actually enjoy.

What You’ll Work On

• Experience & Engagement Design
• Improve the end-to-end user experience of CoE services (SharePoint hub, onboarding journeys, materials).
• Identify friction points and propose UX-driven improvements.
• Create simple, intuitive flows that help users understand what to do next.
• Visual Design & Communication
• Design clear and engaging visuals (infographics, slides, UX mockups).
• Translate complex topics (governance, tools, processes) into simple, user-friendly content.
• Ensure consistency in look & feel across all CoE materials.
• Content & Storytelling (SharePoint & Beyond)
• Create and improve content on our Citizen Development SharePoint hub.
• Turn technical topics into engaging, easy-to-read experiences.
• Showcase success stories that inspire adoption.
• Video & Digital Media
• Design and produce short, engaging videos (tutorials, demos, success stories).
• Support scripting, storyboarding, and editing.
• Help us communicate in formats users actually enjoy.

What We’re Looking For

• Student in UX/UI, Design, Communication, Digital Media or similar.
• Strong skills in visual design tools (e.g., Figma).
• Experience or interest in UX/UI design and user journeys.
• Ability to simplify complex information into clear messages.
• Basic experience with video creation/editing.
• Creative mindset + attention to detail.
• Strong communication skills and willingness to collaborate.

Nice to Have

• Interest in no-code tools (Power Apps, Power Automate).
• Familiarity with SharePoint or internal platforms.
• Experience designing for corporate or product environments.
• Curiosity about user behavior, engagement, and adoption.

What You’ll Gain

• Real ownership: your ideas will directly improve how hundreds of users experience our platform.
• Hands-on experience in UX, design, and digital product communication.
• Exposure to enterprise-scale digital transformation.
• Opportunity to shape a growing community of citizen developers

Rewards And Benefits

This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.

You’ll Also Benefit From

• Internship allowance of 700 EUR based on 36 hours work week
• Your own work laptop
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

Please note that for this internship it is mandatory to be currently enrolled as a student at a Dutch University.

About Our Internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship). Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.