Interim Head 1st line Compliance

Care Professionals; Utrecht; On-site; EUR 90,000 - 130,000; Full time

Job summary

Care Professionals in Utrecht seeks an experienced leader to establish and run the KYC Onboarding & AML Team. You will design the team, set objectives, processes and performance metrics, and recruit and onboard members to ensure capability and smooth handover.

You will oversee the KYC tool implementation and onboarding framework, ensure alignment with AML/CTF and financial crime rules, drive automation and efficiency, and provide fraud and transaction monitoring oversight within the KYC function.

Responsibilities

• Design, set up, lead and develop the KYC Onboarding & AML Team.
• Define team structure, roles and responsibilities, objectives, service levels, quality standards and performance metrics.
• Recruit and onboard team members as required and manage capacity, resource planning and workload allocation.
• Act as escalation point for complex onboarding cases, higher-risk customers and operational issues.
• Embed effective ways of working and a culture of continuous improvement, accountability and customer-centricity.
• Ensure the team has the knowledge and capability to operate independently following handover.
• Lead design and implementation of the customer onboarding and customer lifecycle management framework.
• Ensure onboarding and due diligence activities align with applicable AML/CTF, customer due diligence and financial crime requirements.
• Oversee customer onboarding, periodic reviews and event-driven reviews.
• Lead configuration, testing and implementation of the KYC tool and act as its initial business owner.
• Drive customer-centricity, automation and operational efficiency while maintaining regulatory compliance.
• Provide management oversight of fraud prevention and transaction monitoring activities within the KYC

Job description

1. KYC Onboarding & AML Team set-up and operations

• Design, set up, lead and develop the KYC Onboarding & AML Team.
• Define team structure, roles and responsibilities, objectives, service levels, quality standards and performance metrics.
• Recruit and onboard team members as required and manage capacity, resource planning and workload allocation.
• Act as escalation point for complex onboarding cases, higher-risk customers and operational issues.
• Embed effective ways of working and a culture of continuous improvement, accountability and customer-centricity.
• Ensure the team has the knowledge and capability to operate independently following handover.

2. KYC tool and onboarding programme implementation

• Lead the design and implementation of the customer onboarding and customer lifecycle management framework.
• Ensure onboarding and due diligence activities align with applicable AML/CTF, customer due diligence and financial crime requirements.
• Oversee customer onboarding, periodic reviews and event-driven reviews.
• Lead configuration, testing and implementation of the KYC tool and act as its initial business owner.
• Drive customer-centricity, automation and operational efficiency while maintaining regulatory compliance.

3. Fraud & transaction monitoring oversight

• Provide management oversight of fraud prevention and transaction monitoring activities within the KYC