Insurance Policy Operations Architect

Mercor

Amsterdam

On-site

EUR 54,000 - 89,000

Part time

14 days+

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Job summary

Mercor is partnering with a leading AI lab to train models on insurance decisioning. We hire Policy Administration and Insurance Operations Managers to design realistic policy-processing scenarios, evaluate outputs, and shape policy lifecycles.

This remote-friendly role welcomes professionals with hands-on policy workflows and strong written communication. Role focuses on designing, documenting, and validating operational steps across intake, issuance, billing, renewals, and document delivery,

Qualifications

2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations or policy-processing management.
Ability to translate policy requirements into precise operational steps.
Strong written communication, process discipline and attention to detail.

Responsibilities

Design realistic policy-processing scenarios across intake, issuance, endorsements, billing and renewals.
Create processing instructions, transaction reviews and quality checks.
Write reference responses and grade AI-generated outputs against rubrics.
Provide feedback to improve model behavior and participate in calibration sessions.