Installer Support Engineering Technician (Dutch Speaking) - Amsterdam/Berlin

Tesla; Amsterdam; On-site; EUR 35.000 - 50.000; Full time

Job summary

A leading renewable energy company in Amsterdam seeks an Installer Support Engineering Technician. This entry-level role requires bilingual fluency in English and Dutch for technical support in residential energy products. Responsibilities include troubleshooting and providing solutions to on-site technicians. Candidates should have a technical degree or equivalent experience, alongside exceptional communication skills. The job offers a collaborative environment and advancement opportunities.

Qualifications

• Ability to independently make decisions and solve problems.
• Understanding of electrical theory and AC/DC power systems.
• Ability to document interactions clearly and accurately.

Responsibilities

• Provide top-tier support for technical issues regarding residential energy products.
• Become knowledgeable in Tesla’s energy products.
• Troubleshoot proprietary power electronics systems.

Skills

Fluency in English and Dutch

Outstanding communication skills

Problem-solving ability

Technical support experience

Education

Bachelor's degree in a technical or engineering field

2+ years experience in a technician role

Tools

Linux environments

SSH

Job description

Installer Support Engineering Technician (Dutch Speaking)

Tesla Amsterdam, North Holland, Netherlands

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Installer Support Engineering Technician (Dutch Speaking)

Tesla Amsterdam, North Holland, Netherlands

2 days ago Be among the first 25 applicants

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What To Expect
The Installer Support team serves as an escalation point for our network of channel partners who distribute, install and service residential Tesla energy products. We strive to empower our channel partners to provide the best end-customer experience possible, and we are an end point for determining next steps and solutions for many situations.

Installer Support Engineering Technicians offer real-time diagnostics and solutions for trained on-site technicians during installation and maintenance of Tesla’s residential solar, storage and home charging energy products. Strong candidates for this role will already have knowledge in the residential energy industry. Applicants should expect to become a subject matter expert (SME) with Tesla’s energy products with the ability to remotely access and troubleshoot equipment.

This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into our innovative products while collaborating with some of the most talented people in the world!

What You'll Do

Provide top-tier support for live on-site or off-site technical issues regarding residential energy products via phone, chat, email or other channels.

Follow best practices in case handling, follow-up, and documenting interactions and work performed with great detail

Become highly knowledgeable in the technical operation and complexities of Tesla’s energy products

Understand and troubleshoot proprietary power electronics systems and their supporting components

Read and understand single-line diagrams as they pertain to PV and storage systems as well as load and meter component placement

Review operational logs in proprietary and non-proprietary applications

Identify trending issues, collect information and report findings to leadership and engineering teams

Identify process and knowledge gaps and submit feedback that leads to better training and resources

Become a subject matter expert (SME) in residential Tesla energy products.

Utilise software including Linux environments, SSH, and more for advanced troubleshooting

What You'll Bring

Bachelor's degree in a technical or engineering field, or a minimum of 2+ years’ experience in a technician role.

Fluency in English and Dutch is required for this role

Ability to independently make decisions and solve problems with limited direction.

Outstanding written and verbal interpersonal communication skills.

Experience and understanding of customer service, technical support and engineering environments.

Ability to document interactions and steps clearly, accurately and with detail.

Ability to prioritize workflows effectively according to multiple criteria.

Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components.

Experience troubleshooting metering and communications issues involving many variables.

Understanding of commercial electrical metering, energy flow, power factor, and phase rotation.

Electrical engineering knowledge and/or experience is a plus.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

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