Inside Sales & Account Representative

24hour-AR; Amsterdam; Remote; EUR 40.000 - 60.000; Full time

Job summary

A global compliance services firm based in Amsterdam is seeking an Inside Sales & Account Representative to manage the full sales cycle for B2B compliance services. This remote role demands proactive outreach, lead qualification, and seamless onboarding of clients. A successful candidate will have 2–5 years of experience in B2B sales, strong English communication skills, and familiarity with CRM systems like HubSpot. The position offers growth opportunities within a collaborative, international team.

Benefits

Growth potential

Flexible, remote work

Onboarding and training

Qualifications

• 2–5 years of B2B sales or account management experience required.
• Fluency in English is necessary; additional languages are a plus.
• Familiarity with sales frameworks like BANT, SPIN, or MEDDIC.

Responsibilities

• Respond to inbound leads and qualify them within target time.
• Guide clients through onboarding and manage renewals.
• Maintain accurate records in HubSpot and support reporting.

Skills

B2B sales experience

Lead qualification

CRM software knowledge

Strong communication skills

Proactive outreach

Tools

HubSpot

Google Drive

Job description

Full-time | Remote | English fluency required

About 24hour-AR

24hour-AR helps brands from around the world enter and operate in the European and UK markets by acting as their Authorized Representative (AR). We handle regulatory responsibilities so they can focus on growth. With hundreds of clients across sectors, we’re on a mission to make entering the EU and UK markets simple and scalable.

About the Role

We are seeking a proactive, commercially driven Inside Sales & Account Representative to handle the full sales cycle for our B2B compliance services — from first response to long-term relationship management.

• Respond quickly to inbound leads and qualify them
• Conduct targeted outreach to relevant companies
• Tailor offers and close deals
• Guide new clients through onboarding
• Manage renewals and identify upsell opportunities

You’ll be directly responsible for growing our client base while ensuring a smooth and professional experience for every customer. This is a hands-on sales and account management role.

Key Responsibilities

Lead Response & Qualification (Inbound)

• Respond promptly to new inbound leads (target: within 45 minutes during working hours)
• Qualify leads using frameworks such as BANT, SPIN, or MEDDIC
• Book intro calls and assess needs, budget, timing, and fit
• Manage live chat on the website during working hours

Proactive Outreach (Outbound)

• Reconnect with lost or previously interested leads
• Reach out to past contacts and companies that showed interest but didn’t convert
• Identify and target relevant companies (e.g., UK-based exporters not yet in EU) with strategic offers like AR services or import support

Deal Closing & Contracting

• Tailor AR and compliance offers to client needs
• Coordinate with internal compliance experts for technical input
• Draft and adapt AR and consulting agreements using templates
• Manage contracting, documentation, and invoicing triggers

Customer Onboarding

• Guide clients through onboarding, portal access, and required documentation
• Coordinate Declaration of Conformity (DoC) and technical file reviews
• Create AR certificates and onboarding packages
• Mark deals as “Won” in HubSpot and ensure records are updated

Account Management & Renewals

• Act as the main point of contact for assigned clients
• Handle client questions about AR services, documentation, terms, and portal usage
• Conduct yearly reviews and initiate renewal processes
• Identify and offer upsell opportunities (e.g., EPREL registration, compliance consulting)
• Manage offboarding and cancellations when necessary

CRM & Reporting

• Maintain accurate, complete records in HubSpot (deals, companies, contacts)
• Upload client documentation to Google Drive and ensure cross-links between platforms
• Support reporting (monthly deal stats, quarterly commissions, lead quality insights)

What We’re Looking For

• 2–5 years of B2B sales or account management experience
• Proven ability to handle full sales cycle: lead → qualification → closing → onboarding → retention
• Strong written and spoken English (additional languages a plus)
• Comfortable selling to international B2B decision-makers
• Familiarity with frameworks like BANT, SPIN, MEDDIC, or similar
• CRM experience required (HubSpot strongly preferred)
• Proactive, structured, and able to work independently
• Comfortable in a remote, multicultural environment

What We Offer

• A full-time, ongoing role with growth potential
• Clear onboarding and training in product compliance and AR services
• Opportunity to work with global companies entering the EU & UK markets
• A collaborative, international team that values ownership and initiative
• Flexible, remote work