Information Technology Support Technician

Infinity Quest; Den Haag, Rotterdam; On-site; EUR 35.000 - 50.000; Full time

Job summary

A leading IT support company in the Netherlands is looking for a dedicated IT Support Specialist. Your responsibilities include installing and troubleshooting a range of end-user devices and providing training to users. Strong technical skills and experience with MS Windows and the M365 suite are required. This is an excellent opportunity to work in a dynamic environment and help enhance user experience.

Qualifications

• Proven experience in troubleshooting and supporting end-user devices.
• Ability to perform installations and basic maintenance on hardware.
• Experience in assisting users with software applications.

Responsibilities

• Install, configure, and troubleshoot end-user devices.
• Assist with infrastructure and network connectivity issues.
• Provide basic training to end-users on hardware and software usage.

Skills

Troubleshooting

Technical support

Training end-users

Hardware installation

Tools

MS Windows 10/11

M365 suite

Teams

Job description

Install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets.

Perform SOP based software installations, support and updates (includes MS Windows 10/11, M365 suite, Teams).

Assist with infrastructure and network connectivity issues as per instructions from the Customer.

Provide basic training to end-users on hardware and software usage.

Provide support where physical intervention is required for install, maintain, and troubleshoot equipment.

Assist with physical rack and stack operations.

Assist in performing physical audits and asset tagging.

General Duties:

• Respond to and resolve technical issues in a timely manner as per SLA.
• Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment.
• Maintain accurate and up-to-date documentation of all work performed.