Incident Review Coordinator

Liberty ARC; Amsterdam; On-site; EUR 39,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k plan

Life insurance

Job summary

Liberty ARC is seeking a full-time Investigator to complete confidential incident investigations and develop preventive plans, interfacing with regulators and law enforcement as needed.

Responsibilities include organizing caseloads, documenting findings, and coordinating with OPWDD and the Justice Center to ensure timely, compliant case closure. The role demands strong writing, analytical and Microsoft Office skills.

Qualifications

• High School Diploma or GED required.
• Associates or Bachelor’s degree in a related field preferred.
• 3 years of managerial-level experience in residential/day services or investigations required.
• Excellent administrative, regulatory knowledge and investigation techniques.
• Strong writing, communication and analytical skills.

Responsibilities

• Conduct and document investigations of incidents ensuring compliance with agency policy and regulators (OPWDD, Justice Center).
• Coordinate caseload and investigations with OPWDD and Justice Center staff.
• File, monitor and close cases with OPWDD and the Justice Center.
• Submit required corrective action plans (CAPs) to state agencies.
• Collaborate with department staff and regulatory agencies in a team setting.
• Present cases to Operations, HR, Supervisor, and Special Review Committee as needed.
• Maintain professional, client-focused service orientation in all activities.
• Maintain impartial, professional conduct during investigations and interactions with staff.
• Keep the Incident Tracking Spreadsheet up to date.
• Stay current with regulations and field developments; apply learnings to improve processes.
• Assist the Corporate Compliance Officer with other projects.

Skills

Administrative skills

Writing skills

Analytical skills

Communication skills

Microsoft Office

Education

High School Diploma/GED

Associates/Bachelor's degree in related field

Tools

Microsoft Office

Job description

FLSA: Non-Exempt

Reports To: Corporate Compliance Officer

Physical Requirements: Normal Office Environment

Hours of Work: Full Time, 37.5 hours/wk. Other hours as needed.

Job Summary

Complete investigations of reported incidents and accidents, which often involves sensitive matters, throughout the agency in a confidential, fair, consistent and thorough manner. Ensure thorough and accurate completion of written incident investigation reports in a timely manner. Develop plans for preventing and managing incidents, recommend agency responses and interface with regulators and law enforcement.

Job Qualifications

• High School Diploma/GED is required.


• Associates/Bachelor's Degree in a related field is preferred.


• 3 years' experience at the managerial level in either residential or day support services or in an investigation field is required.


• Excellent administrative skills and knowledge of regulations and investigation techniques.


• Ability to support our internal customers by analyzing data to identify patterns and trends, best practices and aid in operationalizing this information.


• Proficient in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint)


• Strong writing, communication and analytical skills.


• Must be able to read, write and speak the English language.


• Valid NYS Driver's License that meets agency standards and reliable transportation.

Major Responsibilities

• Perform all duties necessary to fully conduct and document investigations of incidents occurring within the agency while maintaining compliance with agency policy and regulatory bodies (OPWDD, Justice Center).


• Organize and manage investigations caseload. Effectively coordinate incident and investigation activities with OPWDD Compliance Officers, OPWDD Incident Management staff and the Justice Center.


• File, monitor and close all cases to OPWDD and the Justice Center.


• File required corrective action plans (CAPs) with state regulatory agencies.


• Work cooperatively with department staff in a team environment as well as the relevant regulatory agencies.


• Present cases to Operations, Human Resources, Supervisor, and Special Review Committee as required.


• Maintain a consistent, high quality, professional, service recipient focused orientation when conducting business.


• Maintain an impartial and professional attitude while conducting investigations, interacting with staff and management, and presenting cases.


• Maintain the Incident Tracking Spreadsheet.


• Maintain knowledge of current regulations and operations of regulatory agency to recommend changes in investigative process and developments in the field by reading appropriate books, journals, and other literature and attending related seminars, conferences as offered by the state, NYSARC and other community partners. Applies pertinent new knowledge to the job.


• Serve as a key support in regulatory interpretation with agency staff and leadership.


• Participate in agency committees as assigned.


• Assist the Corporate Compliance Officer with other projects as assigned.

Disclaimer – The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liberty reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice. A candidate's rate of pay is based upon a consideration of several factors which may vary based upon the position. These factors may include education, prior work experience, licenses, certifications and labor markets. In addition to your pay, Liberty cares about you and invests in you as a team member, so that you can take care of yourself and your family. Liberty offers eligible team members and their dependents comprehensive health benefits and programs, which may include, medical, dental, vision, life insurance, 401k and more, to help you and your family take care of your whole selves.

Salary: $32.00 - $42.45 per hour