Implementation Manager – Spend

Banq; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Airwallex is seeking an Implementation Manager on the Spend team to manage the end-to-end delivery of complex spend and corporate card implementations for enterprise customers across EMEA. This role bridges Sales, Solutions Engineering, Product, and Operations, acting as a trusted technical advisor throughout the customer journey.

The position is hybrid and based in Amsterdam, with implementation coverage across EMEA, requiring strong stakeholder management and technical acumen.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years in implementation, onboarding, customer success, or project/program management.
• 4+ years of client-facing delivery in SaaS, fintech, consulting, or systems integration.
• Track record delivering cross-functional projects with diverse stakeholders.
• Exceptional written/verbal communication and presentation skills.
• Experience with ERP, accounting, or expense platform implementations (NetSuite, SAP, Oracle, Xero).
• Hands-on experience with API-based integrations and technical architecture.
• Project management certification (PMP, PRINCE2, Scrum Master).
• Strategic account management experience.
• Comfort in fast-moving, ambiguous environments.

Responsibilities

• Manage the end-to-end delivery of complex spend and corporate card implementations for enterprise customers across EMEA.
• Act as a technical advisor, translating customer requirements into scalable architectures.
• Troubleshoot integrations and serve as a subject-matter expert on the integration ecosystem.
• Collaborate with Sales, Solutions Engineering, Product, and Operations to deliver onboarding.
• Channel customer feedback into the product roadmap.

Job description

As an Implementation Manager on the Spend team, you will manage the end-to-end delivery of complex spend and corporate card implementations for enterprise customers. This role bridges Sales, Solutions Engineering, Product, and Operations, and you will act as a trusted technical advisor throughout the customer journey.

What you'll do

• Manage the end-to-end delivery of complex spend and corporate card implementations for enterprise customers across EMEA.
• Act as a technical advisor, translating customer requirements into scalable architectures.
• Troubleshoot integrations and serve as a subject-matter expert on the integration ecosystem.
• Collaborate closely with Sales, Solutions Engineering, Product, and Operations to deliver seamless onboarding.
• Channel customer feedback into the product roadmap.

Minimum qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years in implementation, onboarding, customer success, or project/program management.
• 4+ years of client-facing delivery in SaaS, fintech, consulting, or systems integration.
• Track record delivering cross-functional projects with diverse stakeholders.
• Exceptional written/verbal communication and presentation skills.
• Experience with ERP, accounting, or expense platform implementations (NetSuite, SAP, Oracle, Xero).

Preferred qualifications

• Hands-on experience with API-based integrations and technical architecture.
• Project management certification (PMP, PRINCE2, Scrum Master).
• Strategic account management experience.
• Comfort in fast-moving, ambiguous environments.

About Airwallex

Airwallex is a global financial platform for modern businesses, offering payments, treasury, spend management, and embedded finance through a single, powerful API and platform. This is a hybrid role based in Amsterdam (3 days in office) with implementation coverage across EMEA.