ILS In-Service Support Engineer

Destinus; Katwijk; On-site; EUR 65,000 - 90,000; Full time

Job summary

Destinus is seeking an In-Service Support Engineer to bridge customers, operations, and engineering across our UAV portfolio. You will ensure continued performance, collect feedback, and drive improvements to reliability, availability, and mission readiness in the field.

You will coordinate with multidisciplinary teams, monitor fleet data, support maintenance concepts, and assist with documentation, training, and sustainment planning to extend product life cycles.

Qualifications

• Bachelor's degree in Aerospace Engineering or related field.
• 1–5 years of experience in Integrated Logistics Support, sustainment engineering, or technical support.
• Good understanding of maintenance concepts in aerospace/defense environments.
• Knowledge of MTBF, MTTR, and Operational Availability.
• Experience analyzing technical, maintenance, and operational data for problem solving.
• Understanding of engineering change processes and configuration control.
• Strong analytical and problem solving skills across multidisciplinary teams.
• Excellent communication and stakeholder management in English.

Responsibilities

• Coordinate In-Service Support activities across multiple Destinus products and programs.
• Act as the primary coordination point for technical and support issues during operation.
• Monitor fleet performance, maintenance activities, and data to identify reliability trends.
• Collect, analyze, and manage customer feedback to improve product support and effectiveness.
• Collaborate with Engineering to investigate issues, coordinate corrective actions, and resolve problems.
• Analyze reliability, maintainability, and availability metrics (MTBF, MTTR, OA).
• Support root cause investigations and sustainment analyses.
• Coordinate with Logistics Support Analysis for maintenance concepts and spare parts."],
• CoT_job_summary_short
• job_summary_short
• COMPANY NAME: DestinusKEY POINTS: In-service support for UAVs, cross-functional collaboration, reliability improvements
• <p>Destinus is seeking an In-Service Support Engineer to bridge customers, operations, and engineering across our UAV portfolio. You will ensure continued performance, collect feedback, and drive improvements to reliability, availability, and mission readiness in the field.</p><p>You will coordinate with multidisciplinary teams, monitor fleet data, support maintenance concepts, and assist with documentation, training, and sustainment planning to extend product life cycles.</p>
• <p>Destinus is seeking an In-Service Support Engineer to bridge customers, operations, and engineering across our UAV portfolio. You will ensure continued performance, collect feedback, and drive improvements to reliability, availability, and mission readiness in the field.</p><p>You will coordinate with multidisciplinary teams, monitor fleet data, support maintenance concepts, and assist with documentation, training, and sustainment planning to extend product life cycles.</p>

Skills

In-Service Support

Aerospace Engineering

Reliability Analysis

MTBF

Problem Solving

English Proficiency

Cross-functional Collaboration

Logistics Support

Education

Bachelor’s degree in Aerospace/Mechanical Systems or related field

Tools

ASD S-Series (S5000F/S3000L/S1000D)

Issue Tracking Systems

Job description

About the Role

Imagine this You are the bridge between cutting edge aerospace technology and the people who rely on it every day. As an ILS In-Service Support Engineer, you will ensure that Destinus products continue to perform at their best long after they leave production. By working closely with customers and multidisciplinary engineering teams, you will turn operational feedback into meaningful improvements, helping maximize reliability, availability, and mission readiness across our growing portfolio of autonomous aerospace systems. At Destinus , we are revolutionizing the defense industry with cutting-edge Unmanned Aerial Vehicles (UAVs). Our innovative technologies are designed to meet the unique demands of modern defense operations, delivering unparalleled speed, precision, and cost effectiveness. Destinus partners with government agencies and defense organizations worldwide to provide advanced solutions for mission‑critical operations, enabling a new era of efficiency and technological superiority. Join us in shaping the future of defense with groundbreaking aerospace innovations.

What You'll Do

• Support the execution of In-Service Support activities across multiple Destinus products and programs throughout their operational lifecycle
• Act as the primary coordination point for technical and support related issues arising during operational service
• Monitor fleet performance, maintenance activities, and operational data to identify reliability trends and opportunities for improvement
• Collect, analyze, and manage customer feedback to continuously improve product support and operational effectiveness
• Work closely with Engineering to investigate technical issues, coordinate corrective actions, and support timely issue resolution
• Analyze reliability, maintainability, and availability metrics including MTBF, MTTR, and Operational Availability
• Support root cause investigations for recurring failures, operational incidents, and reliability concerns
• Collaborate with Logistics Support Analysis teams to assess impacts on maintenance concepts and supportability analyses
• Coordinate with Technical Publications to ensure maintenance documentation reflects operational feedback and engineering updates
• Partner with Supply Support teams to address spare parts availability, provisioning, and logistics related challenges
• Work with Training teams to identify knowledge gaps and improve customer training programs
• Support engineering changes, retrofit programs, service bulletins, and product modifications deployed in the field
• Assess the operational impact of engineering changes and configuration updates throughout the product lifecycle
• Maintain accurate records of customer support activities, technical issues, corrective actions, and operational feedback
• Contribute to readiness assessments, supportability reviews, lifecycle planning, and sustainment strategies for current and future programs
• Support proposal activities by providing operational insights and sustainment recommendations
• Help develop and continuously improve In-Service Support processes, procedures, templates, and best practices across the organization

What You'll Need

• Bachelor’s degree in Aerospace Engineering, Systems Engineering, Mechanical Engineering, Logistics Engineering, Defense Technology, or a related discipline
• 1 to 5 years of experience in Integrated Logistics Support, sustainment engineering, maintenance engineering, technical support, aerospace support, or a related field
• Good understanding of maintenance concepts within aerospace, defense, or other complex engineering environments
• Knowledge of reliability, maintainability, and availability principles including MTBF, MTTR, and Operational Availability
• Experience analyzing technical, maintenance, and operational data to support problem solving and continuous improvement
• Understanding of engineering change processes and configuration controlled environments
• Strong analytical and problem solving skills with the ability to work across multidisciplinary teams
• Excellent communication and stakeholder management skills
• Professional proficiency in English
• Experience within aerospace, defense, UAV, or other high technology industries is highly desirable
• Familiarity with Integrated Logistics Support methodologies and lifecycle sustainment activities is an advantage
• Exposure to ASD S-Series specifications including S5000F, S3000L, or S1000D is considered a plus
• Experience with fleet support, reliability analysis, failure reporting, support databases, issue tracking systems, provisioning, or spare parts management is beneficial

Who You Are

You enjoy solving technical challenges by connecting people, processes, and data.

You are naturally curious, analytical, and customer focused, with the ability to stay organized while managing multiple priorities.

You communicate confidently with engineers, customers, and cross functional teams, building strong relationships that help resolve complex issues efficiently.

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