Hub Manager (m/f/d)

Flink; Tilburg; Sur place; EUR 38 000 - 42 000; Plein temps

Avantages offerts par ce poste

Performance bonuses

Groceries discount

HQ trainings

Growth opportunities

Scale-up environment

Résumé du poste

Flink in Tilburg is seeking a Hub Manager to lead the hub’s operations, ensuring timely and accurate order fulfillment while driving a culture of ownership. You will oversee picking, packing and delivery, manage safety and compliance, and coach a team of Shift Leads and Ops Associates.

You will recruit, onboard and train staff, optimize KPI-driven processes, and report to the City Manager. This full-time role offers growth opportunities and a 38,000–42,000 EUR gross annual salary with benefits.

Qualifications

• 3+ years in an operational role with a focus on process improvement and leading teams.
• Experience translating KPIs into concrete actions and processes.
• Ability to thrive in a fast-paced environment with shifting priorities.

Responsabilités

• Own the hub's operational flow: picking, packing, and delivery to standard expectations.
• Lead Safety and Compliance topics including food hygiene and labour law compliance.
• Report to City Manager and collaborate with 7–10 other Hub Managers.
• Lead, coach, and develop the Hub leadership team (Shift Leads and Ops Associates).
• Ensure exceptional customer experience by on-time, accurate order fulfillment.
• Recruit, onboard and train new pickers and riders for efficient, safe work.

Connaissances

Operational leadership

Team management

Process optimization

Data-driven KPIs

Fluent English

Description du poste

We are Flink — your online supermarket that is revolutionizing the way you shop for groceries. We offer a broad assortment of high-quality products and deliver them to your home within minutes. Our customers are always our top priority — we make sure every product we deliver is fresh.

Flink moves fast — and so do the people who thrive here. The culture is hands-on and no-nonsense: things get built, fixed, and improved in real time, not in meetings. There's a strong sense of ownership at every level, and our Hub leadership is expected to lead from the floor, not from the sidelines. It's a place where operational sharpness and people skills matter equally — because without a motivated team, the orders don't go out.

About the Hub Manager position:

As a Hub Manager (m/f/d), you are responsible for the hub performance — leading your team, owning your operation, and taking full responsibility for everything that happens within the hub. You live by Flink’s standards and KPI’s: from the efficiency of your picking and delivery operations to the culture on the floor. You make sure every customer gets their order on time and in perfect condition, while building a team that’s motivated, capable, and growing.

What’s in it for you? A competitive salary, real ownership over your hub’s performance, and genuine opportunities to grow within a fast-moving company — plus a discount on your own Flink groceries.

Job Description

• You own the operational flow of your hub — keeping picking, packing, and delivery running efficiently and to the standard our customers expect;
• You take charge of all Safety and Compliance topics – regarding food hygiene, labour law compliance, and safety aspects;
• You report directly to your City Manager, together with 7-10 other Hub Managers;
• You lead, coach, and develop your Hub leadership team (Shift Leads and Ops Associates+);
• You take full responsibility for the customer experience in your hub, ensuring orders go out correctly and on time, every time;
• You recruit, onboard, and train new pickers and riders, making sure they’re set up to work efficiently and safely from day one;
• You manage scheduling for your entire team, ensuring the right coverage at the right times without letting operations slip;
• You build a culture within your hub where people feel ownership over their work, support each other, and show up motivated;
• You are hands‑on and stay close to the operation — picking, packing, and inbounding are part of your day too.

Qualifications

• You have at least 3 years of experience in an operational role, with a focus on process optimisation and team management;
• You have experience managing a team, with strong skills in coaching, developing talent, and providing feedback;
• You are data‑driven and understand how to translate KPIs into concrete processes;
• You’re comfortable in a fast‑paced, dynamic environment where priorities shift quickly and efficiency is key;
• You believe that success is a team effort and enjoy working collaboratively to achieve goals;
• You are hands‑on and picking, packing, and inbounding aren’t beneath you;
• You are fluent in English; Dutch is a plus;
• You are available to work full-time.

Additional Information

For this role as a Hub Manager (m/f/d), the starting remuneration is as follows:

The base pay for this position is 38,000 EUR - 42,000 EUR gross annually for full-time (40 hours per week) for managing 1 hub.

In addition, Flink offers the following benefits:

• Performance‑based bonuses every 4 weeks;
• A scale‑up environment where you can learn and develop in a relatively short amount of time;
• Substantial growth opportunities to, for example, Senior Hub Manager, City Manager, or a role at Flink Headquarters;
• Trainings at our Headquarters on Operational Excellence and Leadership Capabilities;
• 10% discount on your own Flink groceries.

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.