Global Director, Industrial & Labor Relations

Just Eat Takeaway.com; Amsterdam; On-site; EUR 140,000 - 180,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Global Leader Industrial & Labour Relations to set and lead the worldwide ILR strategy in a dynamic, fast-growing logistics environment. You will partner with HR and executive leaders to guide negotiations and safeguard operations while supporting global market transitions.

You will build relationships with unions, employer associations, and works councils, and counsel senior leaders on risk, timelines, and strategic responses across Europe and beyond.

Qualifications

• Extensive international ILR experience across multiple countries and unions.
• Proven track record leading negotiations during organizational change and restructures.
• Executive credibility to advise C-level stakeholders on labour relations risk and strategy.
• Strong network with unions, employer associations, and works councils across markets.

Responsibilities

• Define and own Just Eat Takeaway.com’s ILR strategy, translating market landscapes into a prioritized plan aligned with business goals.
• Design and execute labour relations plans for operating model transitions and redundancy procedures.
• Evaluate CBAs and works council arrangements to establish defensible negotiating positions.
• Counsel executive leadership on labour relations risks, timelines and scenarios for high-impact decisions.
• Coordinate cross-functional alignment across HR, Legal, Public Affairs, Communications, and Logistics.
• Build senior relationships with unions and labour institutions across key markets, and equip HRBPs with playbooks and escalation paths.

Skills

ILR experience

Negotiation

Executive credibility

Union relations

Cross-functional collaboration

English communication

Job description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you.

We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As Global Leader Industrial & Labour Relations (ILR), you will set and lead our global labour relations strategy, safeguarding operational agility while empowering our logistics operating model transitions. Working within HR and partnering closely with executive leaders, you will lead our strategic narrative, deliver socially credible negotiations, and care for our people and stakeholders across global markets.

Location: Netherlands

Reporting to: Senior Director - HR Business Partners Operations

These are some of the key components to the position:

• Define and own Just Eat Takeaway.com’s Industrial and Labour Relations (ILR) strategy, translating market landscapes into a prioritized approach that serves business goals.


• Design and execute labour relations plans for operating model transitions, including negotiations, collective information and consultation processes, and redundancy procedures.


• Evaluate works council arrangements, Collective Bargaining Agreements (CBAs), and custom practices to establish defensible negotiating positions.


• Counsel executive leadership on labour relations risks, scenarios, and timelines to support high-impact business decisions.


• Coordinate cross-functional alignment across HR, Legal, Public Affairs, Communications, and Logistics to present a unified voice to unions and works councils.


• Build proactive senior relationships with trade unions, employer associations, and labour institutions across key European and global markets.


• Equip Human Resources Business Partners (HRBPs) and leaders with playbooks, training, and escalation pathways to build internal capability for day-to-day labour relations.

What will you bring to the team?

• Extensive international Industrial and Labour Relations (ILR) experience across multiple countries, including hands-on collaboration with unions, employer associations, and works councils.


• Proven track record of leading collective negotiations during significant organizational change, restructuring, and employment model transitions.


• Strong negotiation skills with the ability to assess collective agreements, balance risk, and hold key positions under pressure.


• Executive credibility to advise C-level stakeholders while engaging effectively with union leaders and external institutions.


• Established professional network across key markets such as the Netherlands, Germany, Belgium, UK, Spain, or Canada.


• Strong commercial literacy to align labour relations strategy with operational and financial impact.


• Excellent written and verbal communication skills in English.

At JET, this is how we play

Our teams forge connections internally and work with some of the best‑known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It’s a competition for something incredibly valuable – our customers’ choice. Every time a customer decides where to order, they’re picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast‑paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer‑first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people’s stories, blogs, podcasts and more JET morsels.

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