Global Director, Customer Logistics (OUS)

AbbVie; Zwolle; On-site; EUR 90,000 - 130,000; Full time

Job summary

AbbVie is seeking a Director for OUS Customer Logistics based in Zwolle, Netherlands. This full-time position involves managing a team of 50 professionals tasked with overseeing Order-to-Cash processes across therapeutic areas. The role requires strong leadership, analytical skills, and 8 years' experience in Customer Service or Logistics. The successful candidate will implement change management programs and improve customer service quality. AbbVie offers an equal opportunity work environment committed to innovation and community service.

Qualifications

• 8 years’ experience in Customer Service, Sales, Logistics or other relevant environments.
• 5+ years with people management experience.
• Proven capability to manage and implement change management programs.

Responsibilities

• Manage and develop a team of approximately 50 customer service professionals.
• Handle complex and escalated customer service issues.
• Identify and implement strategies to improve quality of service, productivity, and profitability.
• Oversee the achievement and maintenance of customer service levels and standards.

Skills

Leadership

People management

Change management

Analytical skills

Communication

SAP knowledge

Education

Bachelor or Master level education in Operations, Business Management, Marketing or related field

Tools

SAP

Job description

AbbVie is seeking a Director for OUS Customer Logistics based in Zwolle, Netherlands. This full-time position involves managing a team of 50 professionals tasked with overseeing Order-to-Cash processes across therapeutic areas. The role requires strong leadership, analytical skills, and 8 years' experience in Customer Service or Logistics. The successful candidate will implement change management programs and improve customer service quality. AbbVie offers an equal opportunity work environment committed to innovation and community service.