Global Customer Success Manager — Academy Program

SAP; 's-Hertogenbosch; On-site; EUR 35,000 - 45,000; Full time

Job summary

SAP Netherlands invites graduates to join the SAP Academy for Customer Success. The Customer Success Manager (CSM) guides customers through cloud solutions to boost satisfaction, retention, renewals, references, and upsells for Cloud products.

You will complete a 10-month learn-apply program with classroom and field phases, receive onboarding in your local market, and then move into a direct customer-facing CSM role, with mentoring and growth opportunities.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, with experience in resolving issues and managing escalations.

Responsibilities

• Complete a 10-month learn-apply program with classroom and field phases.
• Immerse in multi-dimensional learning focusing on digital transformation, global intelligence, and AI-enabled capabilities.
• Enhance skills around your solution portfolio, managing customer retention and value realization.

Skills

Customer success

Communication

Problem solving

Learning agility

AI fundamentals

English proficiency

Business acumen

Project management

Job description

SAP Netherlands invites graduates to join the SAP Academy for Customer Success. The Customer Success Manager (CSM) guides customers through cloud solutions to boost satisfaction, retention, renewals, references, and upsells for Cloud products.

You will complete a 10-month learn-apply program with classroom and field phases, receive onboarding in your local market, and then move into a direct customer-facing CSM role, with mentoring and growth opportunities.