Global Customer & Capability Educator

Keune Haircosmetics; Soest; On-site; EUR 40.000 - 60.000; Full time

Job summary

A leading hair care company in Soest is seeking a Global Customer & Capability Educator. This role involves creating scalable education programs for partners and salons worldwide. The ideal candidate has experience in the professional hair industry and strong presentation skills. The company offers a competitive salary, travel allowance, and generous vacation days.

Benefits

Sustainability-conscious employer

Inspiring work environment

Travel allowance

27 vacation days

Good pension plan

Competitive salary

8% holiday pay

Staff discounts

Qualifications

• Proven experience as an educator or trainer in the professional hair industry.
• A passion for both craft and capability; able to teach various topics enthusiastically.
• Strong presentation and facilitation skills, both online and on stage.
• Highly organized, data-driven, and managing multiple projects.
• Culturally adaptable and willing to travel internationally.
• Fluent in English; additional languages are a plus.

Responsibilities

• Deliver and develop the Keune Onboarding & Level Certification program.
• Lead Train-the-Trainer programs for international educators.
• Support global product launches with tailor-made education programs.
• Align education with sales and brand strategy.
• Co-create digital and offline content and capability tools.
• Report the ROI of education on market growth.

Skills

Educational experience in the professional hair industry

Presentation and facilitation skills

Organization and project management

Cultural adaptability

Fluency in English

Job description

Shape the Future of Education at Keune

About the Role

We are looking for a forward-thinking Global Customer & Capability Educator to help shape the future of education at Keune. In this role, you’ll combine deep craft knowledge with the ability to build scalable education programs that support our business partners, subsidiaries, and Keune salons worldwide. You will serve as both an expert educator and a strategic thinker, ensuring that our global certification journey, Train-the-Trainer programs, and market education launches are delivered with excellence and with impact.

Key Responsibilities

• Deliver and develop the Keune Onboarding & Level Certification program (Levels 1–5), equipping educators to grow through each stage of their journey.
• Lead Train-the-Trainer programs, mentoring international educators to confidently train forward this information locally.
• Support global product launches by creating tailor-made education programs for business partners, subsidiaries, and customers.
• Partner closely with markets to ensure education is aligned to sales and brand strategy, driving growth and loyalty.
• Co-create content and capability tools, both digital (e-learning, virtual sessions) and offline (academy seminars, masterclasses).
• Act as a bridge between Keune Global Education and local education teams, ensuring 'One Voice. Worldwide.'
• Track, measure, and report the ROI of education, from certification results to market growth impact.

Your Profile

• Proven experience as an educator or trainer in the professional hair industry.
• A passion for both craft and capability; you can teach color, care, styling, and business with equal enthusiasm.
• Strong presentation and facilitation skills, both online and on stage.
• Highly organized, data-driven, and comfortable managing multiple global projects at once.
• Culturally adaptable and willing to travel internationally.
• Fluent in English (additional languages a strong plus).

What We Offer

• A sustainability-conscious employer;
• An inspiring work environment;
• Travel allowance;
• 27 vacation days per year (based on full-time employment);
• A good pension plan;
• A competitive salary;
• 8% holiday pay;
• And never have a "bad hair day" again thanks to staff discounts on the entire Keune collection!

Location & Relocation

This role is based at the Keune Global HQ in Soest, the Netherlands. We welcome international candidates, but relocation to the Netherlands is required. Support will be provided.

KEUNE

We are a family-owned company with a long-term vision, where science is at the heart of everything we do. Our story began in 1922 in Amsterdam. Today, 103 years later, Keune is one of the fastest-growing brands in professional hair care products. From our headquarters in Soest, Keune products are developed, produced, and distributed worldwide to more than 90 countries. With a strong focus on sustainability and cruelty-free practices, we are B-Corp certified and continue to expand by opening a new location every year.

Under the leadership of Philip Berlijn, we are focused on building a strong brand, fostering collaboration, promoting sustainability, and showing character in everything we do.