Global Collections Specialist

twentysix; Hilversum; On-site; EUR 42,000 - 65,000; Full time

Job summary

Monks is seeking a Collections Specialist to join our Finance team. Based in Bogota or Kuala Lumpur, you will manage end-to-end collections, monitor overdue accounts, and work with Billing, Cash Applications, and Credit to resolve disputes and ensure timely payments.

You will report to the Collections Team Lead and contribute to process improvements, automation, and DSO reduction while ensuring compliance with policies and local regulations. Strong English communication is essential.

Qualifications

• Bachelor's degree in Finance or Accounting is required.
• Strong knowledge of ERP systems’ functionality, specifically NetSuite, is required.
• Minimum 2 years’ experience in a Collections function.
• Excellent communication skills with a strong command of written and spoken English.

Responsibilities

• Manage end-to-end collections process for assigned accounts and ensure timely payments.
• Where applicable, manage dunning processes for in-scope customers, preferably automated.
• Monitor overdue accounts and follow up with customers via email or other channels.
• Analyze customer payment patterns to identify at-risk accounts and recommend strategies.
• Collaborate with customers, billing teams, and Cash Applications to resolve invoice discrepancies.
• Maintain accurate records of collection activities in the system.
• Support month-end and year-end closing with aging reports and updates.
• Identify opportunities to improve collections processes and reduce DSO.
• Ensure compliance with internal policies, credit terms, and regulatory requirements.
• Communicate with customers to address overdue invoices and negotiate payment plans.

Skills

Communication skills (English)

Data workflow monitoring

Deadline-driven

Prioritization

Education

Bachelor's degree in Finance or Accounting

Tools

NetSuite

Job description

Monks is seeking a Collections Specialist to join our Finance team. Based in Bogota or Kuala Lumpur, you will manage end-to-end collections, monitor overdue accounts, and work with Billing, Cash Applications, and Credit to resolve disputes and ensure timely payments.

You will report to the Collections Team Lead and contribute to process improvements, automation, and DSO reduction while ensuring compliance with policies and local regulations. Strong English communication is essential.