German speaking Customer Service Representative / BH-28412

Language Matters; Alkmaar; Hybrid; EUR 40.000 - 60.000; Full time

Job summary

A leading international company based in North Holland is seeking a German speaking Customer Service Representative. This role involves managing inquiries, providing exceptional service, and coordinating with internal teams. Ideal candidates are fluent in German, skilled in CRM systems, and thrive in a dynamic environment. Competitive salary, travel reimbursements, and performance bonuses are offered.

Benefits

Reimbursement of travel costs

Company pension contribution

25 days holiday per year

Competitive salary and benefits package

Bonus depending on company performance

Qualifications

• Experience in B2B customer service, sales or consultative roles is a plus.
• Familiarity with CRM systems.
• Attention to detail.

Responsibilities

• Manage technical, commercial, and logistical inquiries from German speaking customers.
• Handle calls and emails with professionalism and clarity.
• Support account setup and activation.

Skills

Fluent in German (spoken and written)

Good English skills

Strong communication

Problem-solving

Team-oriented

Customer-focused mindset

Tools

CRM systems

Job description

Overview

We are hiring a German speaking Customer Service Representative to join a dynamic international team based in North Holland. This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional service to clients. Training will be office based and you can work from home 1 day per week after completing training.

Key responsibilities

• Manage technical, commercial, and logistical inquiries from German speaking customers
• Handle calls and emails with professionalism and clarity
• Coordinate with internal teams to ensure timely and accurate deliveries
• Support account setup and activation
• Resolve complaints and manage returns efficiently
• Maintain accurate records in CRM systems

What we are looking for

• Fluent in German (spoken and written) with good English skills
• Experience in B2B customer service, sales or consultative roles is a plus
• Familiarity with CRM systems
• Strong communication, problem-solving, and attention to detail
• Team-oriented and customer-focused mindset

What you will receive

• Reimbursement of travel costs
• Company pension contribution
• 25 days holiday per year
• Competitive salary and benefits package
• Bonus depending on company performance

Employment term: Permanent, Full-time
Salary range: €2800 - €3000 per month

To apply, please send your CV in English to Thomas.
Languagematters is acting as an employment agency in relation to this vacancy